Customer Success Manager

Freshminds; London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A fast-growing sports-tech company in London is seeking a strategic Customer Success leader. You will lead a high-performing team, oversee the customer lifecycle, and collaborate across departments to enhance user experience. Ideal candidates will have strong leadership skills and a passion for customer engagement. This position offers a salary of £50,000-£60,000 with relocation expenses covered for on-site collaboration in Europe.

Qualifications

• Proven experience in Customer Success or Account Management.
• Strong leadership and communication skills.
• Data-driven mindset with a passion for customer experience.
• Interest in sports or tech is a plus.

Responsibilities

• Lead and mentor a high-performing Customer Success team.
• Own customer lifecycle strategy, from onboarding to renewal.
• Collaborate cross-functionally to improve product experience.
• Use data to drive decisions and optimise customer outcomes.

Skills

Customer Success

Leadership

Data analysis

Communication

Job description

A fast growing sports-tech company on a mission to revolutionise coaching through wearable technology is looking for a strategic and hands-on Customer Success leader to join the team. You will manage a small team, drive retention and engagement, and shape the customer journey for a global community.

Key responsibilities include:

• Lead and mentor a high-performing Customer Success team
• Own customer lifecycle strategy, from onboarding to renewal
• Collaborate cross-functionally to improve product experience
• Use data to drive decisions and optimise customer outcomes

You will have:

• Proven experience in Customer Success or Account Management
• Strong leadership and communication skills
• Data-driven mindset with a passion for customer experience
• Interest in sports or tech is a plus

Details:

• Start date: ASAP
• Duration: 12 months
• Salary: £50,000-£60,000 dependent on experience
• Location: London with 3 months on-site in European base (expenses covered)