Customer Success Manager

Wealth Enhancement Group; London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Join a leading company in tax compliance as a Customer Success Manager. You will drive product adoption and customer satisfaction, ensuring that clients maximize the value from our solutions. Bring your experience in account management and strong communication skills to foster lasting relationships with customers.

Benefits

Flexible time-off

Bi-weekly meeting-free days

Global mentoring programmes

Globally recognised learning and development opportunities

Competitive Benefits Package - health and dental insurance

30 days holidays (plus bank holidays)

Qualifications

• 2+ years’ experience in customer success or account management in a tech-driven organization.
• 1+ years managing enterprise-level accounts.
• Experience supporting global, multi-product customers.

Responsibilities

• Drive product adoption and support customers for maximum value.
• Conduct regular health checks and manage risk mitigation plans.
• Build trusted relationships with key customer stakeholders.

Skills

Communication

Crisis Management

Customer Advocacy

Relationship Building

Tools

Salesforce

Gainsight

Job description

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionising how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" CV. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You’ll Do

As a Customer Success Manager, reporting to the Director, Customer Success, you’ll drive product adoption, retention, and growth by delivering strong business value and cultivating deep, long-lasting relationships with customers. Your focus will be on strategic account planning, risk mitigation, and ensuring customers derive maximum value from our solutions.

More specifically, you will:

· Act as a proactive advocate for customers internally within Sovos

· Build trusted relationships with key customer stakeholders and executive sponsors

· Drive product adoption and ensure usage to maximize business value

· Deliver quarterly business reviews to track performance and value

· Identify and eliminate churn risks through ongoing account nurturing

· Align internal Sovos teams with customer strategies and business cases

· Lead customer success planning and lifecycle management

· Monitor feature usage, drive awareness of new functionalities

· Analyze adoption trends and customer behaviour to offer tailored support

· Conduct regular health checks and manage risk mitigation plans

· Capture and share customer feedback to influence Sovos product roadmap

What We Need From You:

· 2+ years’ experience in customer success, account management or sales in a SaaS or tech-driven organization

· 1+ years managing enterprise-level accounts

· Strong communication and crisis management capabilities

· Familiarity with customer success platforms (e.g., Salesforce, Gainsight)

· Experience supporting global, multi-product customers

· Ability to translate complex technical ideas to business stakeholders

· Comfortable presenting to senior audiences and facilitating discussions

· Organized, proactive and highly collaborative mindset

· Bonus: knowledge of tax compliance or reporting, process improvement

What Does Sovos Offer You?

The tools to enhance your life – because we want you to enjoy your life inside and outside of work!

- Flexible time-off
- Bi-weekly meeting-free days
- Global mentoring programmes
- Globally recognised learning and development opportunities
- Competitive Benefits Package - health and dental insurance, life insurance, critical illness cover and wage protection, 30 days holidays (plus bank holidays)

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner programme more than 400 strong, Sovos brings to bear an unrivalled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter.