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Customer Success Manager

The Access Group

London

Hybrid

USD 90,000 - 180,000

Full time

11 days ago

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Job summary

Join a dynamic software company as a Customer Success Manager, where you'll be pivotal in ensuring the success of our valued customers. In this engaging role, you will leverage your HR and Payroll expertise to build strong relationships and drive software adoption. Collaborate with a passionate team dedicated to continuous improvement and customer satisfaction. This is an exciting opportunity to make a real impact in a rapidly growing organization that values diversity and encourages personal development. If you're ready to embrace a fulfilling career, we want to hear from you!

Benefits

25 days holiday

Matched pension scheme

Charity day

Career development opportunities

Qualifications

Experience in Customer Success or Account Management.
Strong understanding of HR and Payroll systems.

Responsibilities

Manage a portfolio of valued customers and ensure their success.
Build and maintain relationships with key stakeholders.
Drive adoption of software solutions and manage churn.

Skills

Customer Success Management

HR & Payroll Knowledge

Commercial Acumen

Negotiation Skills

Relationship Management

Analytical Skills

Education

Relevant Bachelor's Degree

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Premier Customer Success Manager - HR & Payroll experience essential

**You will be required to work in the office 3 days a week**

Join the Access Family and see how we make software ideas become a reality!

Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.

We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.

What are we all about?

At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Healthcare, to Education, to Not for Profit's to Hospitality providers, and many more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.

About you:

As a Customer Success Manager you will be accountable for the success of a portfolio of our most valued customers. You will get a buzz from helping people, you'll be customer centric whilst being passionate about how software can help make our customers lives and businesses better. You will be confident building and maintaining effective relationships at all levels internally and within your customer base. You will be solution focused, with the ability to conduct periodic reviews, provide regular progress reports and demonstrate the value of Access solutions. You will be commercially savvy and strategically informed, establishing and underpinning your role as our Customers' Ambassador internally and Trusted Advisor to our Customers.

Day-to-day, you will be:

• Reporting / Identifying Risks & Opportunities / Taking appropriate action / Driving continuous improvement / Communications & Updates
• Establishing yourself as a trusted advisor by creating, nurturing and maintaining solid relationships with key customer and stakeholders (including C-Suite)
• Responsible for successful adoption of Access solutions by our customers; leading to retention, renewal, expansion, satisfaction, advocacy and reference ability
• Churn management
• Advising customers on best practice, product roadmap and proactively monitoring and driving adoption of their Access software, features and functionality.

Your skills and experiences might include:

• Ability to analyse and move quickly to resolve customer challenges, engaging all of the appropriate resources and influencing appropriately to achieve goals
• The expertise to deal with multiple conflicting priorities under pressure
• Understanding our business, that of our customers business and industry & market trends
• Strong commercial acumen and negotiation skills
• The ability to translate & articulate how specific product features will assist and deliver customer success outcomes
- The successful candidate must have a background within CSM or Account management and have experience within HR & Payroll

What does Access offer you?

We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
On top of an attractive salary, our standard 25 days holiday (which increases the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you.

At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you. You might just be who we are looking for.

We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun!

What's holding you back? Come and be part of our Amazing Access Family!

Love Work. Love Life. Be You.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
Software Development

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