Customer Success Manager

Thyme; London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading edtech company is searching for a Customer Success Manager to enhance relationships with education partners. The role focuses on supporting schools in using their platform effectively, ensuring that users are satisfied and achieving their goals. Ideal candidates will have experience in customer success, excellent communication, and a passion for helping schools succeed.

Qualifications

• Experience in a customer success or account management role, ideally in edtech.
• Great communication skills – clear, friendly and confident.
• Comfortable working with diverse stakeholders.

Responsibilities

• Manage a portfolio of schools and trusts as their main contact.
• Gather feedback and work with internal teams for improvements.
• Drive retention and ensure schools want to renew.

Skills

Communication

Organized

Proactive

Detail-focused

Job description

This range is provided by Thyme. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Customer Success Manager

Location: London

Salary: Up to £50,000

We’re working with an ambitious and fast-growing edtech company that’s transforming how schools and trusts use technology. They’re now looking for a Customer Success Manager to join the team and make sure their education partners are getting real value from the platform.

You’ll be the key link between the company and their users – building strong relationships with schools and trusts, helping them get set up, stay engaged, and achieve the outcomes they care about.

What you’ll be doing:

• Manage a portfolio of schools and trusts, acting as their main point of contact
• Build trust and make sure they’re happy, supported and seeing value from the product
• Help them reach their goals through onboarding, training and ongoing support
• Gather feedback and work with internal teams to keep improving the experience
• Drive retention and make sure schools want to renew year after year

What we’re looking for:

• Experience in a customer success or account management role, ideally in edtech or a related field
• Great communication skills – clear, friendly and confident
• Comfortable working with a range of stakeholders, from teachers to school leaders
• Organised, proactive and detail-focused
• A genuine interest in education and helping schools succeed

If you’re passionate about education and love building strong client relationships, this could be a great fit.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Sales

• Industries

  Software Development and Civic and Social Organizations

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