Customer Success Manager

Cerebras; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company in London is seeking a Client Success Manager to take ownership of long-term client relationships. The role involves driving client adoption of products, onboarding, and defining customer success metrics. Ideal candidates will have 2+ years in B2B customer success, strong communication skills, and a background in technical solutions. Benefits include a hybrid work model and comprehensive healthcare.

Benefits

29 days holiday allowance + bank holidays

Private medical and dental healthcare

Matching pension contribution

24/7 Employee Assistance Programme

Life Assurance Cover

Cycle to work scheme

Volunteering days

Bring your dog to the office on Mondays and Fridays

Qualifications

• Minimum 2+ years’ experience in B2B customer success or account management.
• Able to drive positive change with clients through data analysis.
• Proven experience with technical solutions and software.

Responsibilities

• Drive client adoption and full utilization of contracted products.
• Onboard and train clients to ensure effective experiences.
• Define and track measurable customer goals.

Skills

Excellent communication and presentation skills

Data analysis capability

Technical solutions experience

Client relationship management

Job description

Company Description

At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring.

Join our team of 4,000+ employees and be part of reshaping the labour market and becoming the world’s leading job platform.

Job Description

Join our team and you’ll be responsible for taking ownership of long-term client relationships and ensuring customers achieve maximum value from our products and services. Working in theCustomer Success department, you will work closely with our Sales team and other key departments to deliver a seamless client experience and support strategic business goals. You’ll be a trusted advisor to your clients, using data-driven insights, best practices, and deep product knowledge to help them succeed. You will play a vital role as we reimagine the labour market to make it work for everybody.

Your responsibilities:

• Drive client adoption and full utilisation of contracted products, identifying opportunities for added value and revenue growth.
• Onboard and train clients using approved tools and methodologies to ensure a consistent and effective experience.
• Define and track measurable customer goals (e.g. application volume, Cost Per Hire, time-to-hire)
• Act as a subject matter expert in client meetings, QBRs, and presentations, collaborating closely with Sales.
• Proactively manage client relationships through regular engagement, value-led conversations, and timely support.

Qualifications

• Minimum 2+ years’ experience in a similar B2B customer success or account management role managing large volumes of clients.
• Excellent communication and presentation skills.
• Able to drive positive change with clients through the analysis of various data sets.
• Proven experience of working with technical solutions, software and products.
• Able to build and develop strong productive relationships with external and internal customers.

Additional Information

We’re a community here that cares as much about your life outside work as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer:

• 29 days holiday allowance + bank holidays
• Private medical and dental healthcare
• Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)
• 24/7 Employee Assistance Programme
• Life Assurance Cover
• Cycle to work scheme
• Hybrid working model (3 days working from the office)
• Volunteering days
• and you can bring your dog to the office on Mondays and Fridays!

Our commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work - both locally and internationally, including:

• Armed Forces Covenant: Silver Award, Employer Recognition Scheme
• EcoVadis: Bronze Award
• Fertility Friendly Employer, accredited by Fertility Matters at Work
• RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024
• Stonewall: Gold Award
• Stonewall: Top 100 Workplace Equality Index (85)