Customer Success Manager

CEEZER; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading fintech company is seeking a Customer Success Manager to enhance client interactions and optimize the use of their cross-border payments API. This pivotal role focuses on driving revenue growth through exceptional support and guidance while ensuring clients benefit fully from innovative financial solutions.

Responsibilities

• Ensure customers unlock the full potential of our solutions.
• Provide exceptional support and expert guidance.
• Help clients streamline financial processes and optimize FX capabilities.

Job description

Our Mission

At NALA, we're building payments for the Next Billion. This means transforming how money moves into Africa, Asia and beyond. By building cutting-edge payment solutions, we’re simplifying financial transactions for individuals and businesses alike—helping them thrive in a global economy.

We’re driven by innovation, community, and the belief that everyone deserves access to reliable, efficient, and affordable financial services. If you’re passionate about creating meaningful change and shaping the future of fintech in Africa and Asia, join us and be part of a team that's revolutionising financial empowerment on a global scale.

Your Mission

As a Customer Success Manager at Rafiki (by NALA), you will play a pivotal role in helping our clients harness Africa’s leading cross-border payments API to streamline financial processes, optimise FX capabilities, and drive revenue growth. By providing exceptional support and expert guidance, you will ensure customers unlock the full potential of our solutions, contributing to their success and Rafiki’s mission to transform global financial operations.