Customer Success Manager

BrighterBox; London; Hybrid; GBP 35,000 - 50,000; Full time

Job description

Help businesses work smarter by guiding them through digital transformation.

This fast-growing European digital consultancy is looking for a Customer Success Manager to support its UK client base. Specialising in workflow design and automation, this team helps organisations across sectors optimise their operations using leading SaaS tools (specifically Monday.com).

You’ll play a central role in managing client relationships, guiding them from onboarding through to ongoing optimisation as you grow their accounts. The role is ideal for someone commercially minded, highly organised, highly strategic and truly passionate about helping businesses solve problems through technology.

Role overview

• Manage a varied portfolio of B2B clients across industries (very well known brands, up-and-coming challenger businesses)
• Guide customers through onboarding, implementation, and continuous improvement
• Act as a solution expert and strategic advisor to your accounts
• Understand business challenges and identify new opportunities for support and growth
• Be commercially responsible for renewals of key SaaS partnerships
• Work closely with cross-functional teams and spend one day per month in a partner’s UK office

What we’re looking for

• 2-3 years’ experience in Customer Success, Account Management or a similar client-facing role (not necessarily a CS role at a SAAS business)
• Excellent communication and organisation skills
• Strong problem-solving ability and a genuine interest in business operations and workflow design
• Someone proactive, thoughtful, and motivated by long-term client impact
• Confident managing commercial conversations, including renewals and upsells

Bonus points for

• Experience with SaaS platforms related to project management or workflow automation
• Familiarity with digital consulting or working within a fast-paced, client-focused environment
• A structured, process-driven mindset

Salary & logistics

• £35-45k for candidates with 2-3 years of relevant experience
• Up to £50k for someone with exceptional experience who truly raises the bar
• Hybrid working (UK-based), with occasional in-person collaboration

Interview process

• Introductory call
• Case study + presentation
• Final interview with key partners

This is a great opportunity to join a collaborative, ambitious team making a real difference to how companies work. If you’re someone who genuinely enjoys working on a variety of businesses, helping them to resolve their operational challenges and is super excited to learn more about how companies generally tick, we'd love for you to apply!