Customer Success Manager

Vero HR; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading web-based business intelligence firm is seeking a proactive Customer Success Manager in London. You will enhance customer relationships, train users, and manage subscriptions in the growing renewable energy sector. Join this dynamic team to see your impact reflected in the business success.

Benefits

Competitive salary and commission scheme

Hybrid working arrangement

Qualifications

• Proven experience in Customer Success Management or Account Management.
• Relevant experience in the energy sector is ideal.
• Proficient in Microsoft packages.

Responsibilities

• Manage existing customer support and maximize user engagement.
• Provide training and process subscription renewals.
• Identify opportunities to expand the user base.

Skills

Customer Success Management

Account Management

Business Relationships

Proactive Attitude

IT Literacy

Knowledge of Energy Sector

Tools

Microsoft Packages

Job description

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We are the internal recruitment partner for our client, a market-leading web-based business intelligence & data tool for investors in the renewable energy / clean power market.

An exciting NEW opportunity has arisen for a highly proactive and dynamic Customer Success Manager to take ownership of the management and ongoing support of their existing customers to maximize their usage and engagement with the platform.

The Customer Success Manager will be at the forefront of maintaining and enhancing relationships with existing subscribers, providing training and guidance, promptly actioning customer requests, and advising on platform advancements. Your knack for identifying opportunities to expand their user base will be invaluable to their exponential growth.

You will also play a crucial role in client retention, notifying customers of their upcoming renewals and efficiently managing the subscription renewal process.

This truly is a unique opportunity join a thriving industry and become a valued member of team where you will see your efforts reflected directly in the success of the business.

Who we are looking for:

The successful candidate will be able to demonstrate the following:

• Proven experience within a Customer Success Management / Account Management role.
• Relevant industry experience, ideally within the energy sector.
• Working experience within a subscriptions-based model, managing a high value subscriptions book.
• A good understanding or knowledge of the US market would be beneficial.
• IT literate with proficiency across Microsoft packages.
• Ability to forge strong business relationships with key stakeholders.
• Highly proactive and self-motivated with a can-do attitude and a keen willingness to learn.
• Must live within a commutable distance to London.

In return we are offering:

• A competitive salary dependent on skills, knowledge, and experience plus competitive commission scheme.
• A hybrid working arrangement, with travel to London office.