Customer Success Manager

Sphere Digital Recruitment Group; London; Hybrid; GBP 45,000; Full time

Job description

Up to 45k base + bonus

London, Hybrid

This company is the fastest growing digital sampling solution globally working with more than 200 different brands, including the largest beauty and FMCG groups.

I am currently looking to hire a French Speaking Customer Success Manager, who will join our friendly, supportive and well-established London team. You will work closely with our brand partners and internal teams to help them execute campaigns seamlessly.

Key Responsibilities

• Manage post-sale execution of Company's campaign offerings through various media channels.
• Lead multiple brand partner project timelines/deadlines, creative asset management, campaign onboarding, technology setup and troubleshooting.
• Liaise with brand partners and media teams to consult on digital sampling and creative best practices.
• Report and monitor live campaign activity, problem solving any challenges that may arise, and collaborating with the consumer journeys and Data team.
• Support the account management team in the delivery of post campaign analytics and relationship development.

This role requires a high degree of organisation, the ability to problem solve and tenacity to make sure campaigns stay on track and brand partners meet their objectives.

Minimum Requirements

• Organised, with excellent time management capabilities
• Methodical in approach and process driven, with superb attention to detail
• Experience of improving internal operational efficiencies
• Strong critical and analytical thinking skills
• Excellent written and verbal communication skills
• Strong relationship and interpersonal skills
• Fluent French C1 or Mother Tongue
• 2-4 years of related work experience required.