Customer Success Manager

LIPTON MEDIA; London; Hybrid; GBP 36,000 - 40,000; Full time

Job summary

A leading media recruitment agency in London is seeking a proactive Customer Success Manager to enhance member engagement. This hybrid role involves working closely with members to foster relationships and support renewals. Ideal candidates should have 3+ years of experience in a similar setting and demonstrate strong communication skills. The position offers a salary of £36,000-£40,000 and opportunities for professional growth.

Qualifications

• 3+ years of experience in an association membership or similar role.
• Proven experience of delivering engagement plans.
• High standard of interpersonal skills and professional confidence.

Responsibilities

• Build relationships with members and develop a strategic plan for engagement.
• Act as the first point of contact for member enquiries.
• Collaborate with stakeholders to offer suitable solutions.

Skills

Relationship building

Communication

Self-motivated

Organizational skills

Job description

Overview

Customer Success Manager – Membership

Hybrid – London (2 Days – Office)

£36,000-£40,000 Base Salary

Leading membership associations seeks a highly ambitious and talented Customer Success Manager to join their fast-growing team. We are seeking a Member Engagement/Client Success Manager to join our client’s creative, motivated and passionate team in this fast-growing business. Reporting to the Head of Member Engagement, the Member Engagement/Client Success Manager will work alongside their Membership Managers to build valuable relationships with key industry stakeholders. The role seeks to gain valuable knowledge from the members that will help the wider team build member participation and retention, and thus support the prosperity of a highly engaged and thriving industry.

The successful candidate will have a proactive approach, paying close attention to detail and ensuring that the members are engaged throughout the year, culminating in successful renewals. The ideal candidate will also have previous experience in a client-facing role.

Key responsibilities

• Build relationships with members and learn about their priorities, using this knowledge to develop a strategic plan for engagement.
• The first point of contact for member enquiries and coordinating internally to follow-up.
• Understanding members’ business objectives, working with multiple internal stakeholders to ensure we offer the most suitable solutions to each member.

Profile Required

• Ideally 3+ years’ experience in an association membership, event, or conference sponsorship sales.
• Self-motivated, target-oriented, ready to leap straight in and will be an effective team player.
• Proven experience of relationship building alongside delivering engagement plans to drive demonstrable retention and growth.
• Fantastic communicator with the ability to seamlessly connect people face-to-face, on the phone and in written communication.
• The ability to work confidently, highly organised and solution focused.
• High standard of interpersonal skills, professional confidence and tenacity
• Self-motivated and target-oriented approach with the desire to achieve KPI's and financial rewards.
• Experienced at building and maintaining relationships with clients.

About Lipton Media

Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of B2B media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence.

Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.