Customer Success Manager

C-Link; London; On-site; GBP 45,000 - 50,000; Full time

Job summary

C-Link is seeking a passionate Customer Success Manager to lead relationships with customers, ensuring they gain value from our SaaS platform. This role involves onboarding, delivering strategic success, and gathering customer feedback to enhance our offerings. Join a dynamic team in a fast-scaling company with ample opportunities for career growth.

Benefits

Flexible work-life balance

Regular team-building events

25 days annual leave plus public holidays

Commission for renewed accounts

Opportunity for career growth

Qualifications

• Experience in a customer success role, ideally in a fast-paced B2B SaaS environment.
• Strong analytical thinking and problem-solving skills.
• Ability to translate customer insights into actionable feedback.

Responsibilities

• Own and manage customer relationships end-to-end from onboarding to renewal.
• Deliver against a strategic success framework to maximize platform value.
• Gather and analyze quantitative usage data to identify best practices.

Skills

Analytical Thinking

Problem Solving

Customer Relationship Management

Interpersonal Skills

Communication

Job description

About Us

At C-Link, our SaaS platform is the easiest way for Main Contractors / construction companies to manage subcontractors and construction work on the market. The tool facilitates quality construction procurement by automating and streamlining key commercial construction processes rather than using word, excel and dropbox which is what are traditionally used in the industry.

The Role

We are looking for an organised, determined, and passionate Customer Success Manager to join our C-Link team.

As Customer Success Manager, you will own the relationship and journey with new and existing C-Link Customers from joining, onboarding through to renewal and craft the ultimate customer success journey.

With a varied customer journey, the role is highly diverse. Working with the sales team during handover, you will introduce Customer Success and gauge an understanding of their longer-term requirements and regularly provide feedback to the product team with customer feedback to ensure the evolution of a customer-centric product.

What You'll Be Doing

• Own and manage customer relationships end-to-end—from onboarding and adoption through to ongoing value delivery and renewal
• Deliver against a strategic success framework that helps customers maximise the value of our platform
• Proactively understand customer goals, challenges, and desired outcomes, offering creative and tailored solutions to drive their success. Act as the customer voice within C-Link, sharing feedback with Product and collaborating with other teams (e.g. Marketing, Support) to improve our offering
• Gather and analyse quantitative usage data and insights to help identify best practices, improve engagement, and inform product development
• Liaise with technical support to ensure customer issues are resolved within agreed SLAs
• Champion customer success stories by working with Marketing to develop case studies and share learnings across the business
• Gather feedback from customers or prospects and share it with internal product and development teams.
  
  
  

About You

• You have experience in a customer success role, ideally in a fast-paced B2B SaaS environment
• You're passionate about helping customers realise value and are skilled in identifying and solving problems
• You have strong analytical thinking and can translate customer insights into actionable feedback for internal teams
• You thrive in collaborative environments but are also confident working independently and taking ownership
• You're highly self-motivated, ambitious, and adaptable—happy to roll up your sleeves to get the job done
• You're a strong communicator with the interpersonal skills to build and maintain meaningful customer relationships
• You're curious, open to feedback, and excited about learning and growing with a fast-moving business
  
  
  

The Perks

• A flexible, supportive work-life balance
• Regular team-building events to stay connected and celebrate wins
• 25 days of annual leave, plus public holidays
• Commission structure for all renewed accounts under your management
• The chance to make a meaningful impact in a company that's scaling fast—with real opportunities to grow your career alongside us
  
  
  

Salary:

We're transparent about salary ranges and that extends externally. Our salary range for this role is £45,000 - £50,000 base p.a. (depending on experience).