Customer Success Manager

Metaview Global Limited; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Metaview Global Limited is looking for a Customer Success professional to join our dynamic team in London. This role focuses on building strong relationships with key clients, ensuring their journey with our AI-powered product is successful. The ideal candidate will have experience in fast-paced B2B environments and a strong academic background, offering extensive opportunities for career development in a rapidly growing startup.

Benefits

Generous salary and equity in a Series A startup

Accelerated career growth opportunities

Collaborative and supportive team culture

All standard benefits and more

Qualifications

• 3+ years experience in consulting or customer facing roles in B2B startups.
• Experience with varying customer personas and needs.
• Ability to experiment and iterate in customer interactions.

Responsibilities

• Build strong customer relationships and support their goals.
• Develop strategies and playbooks for customer retention.
• Guide customers through onboarding and key milestones.

Skills

Stakeholder Interaction

Strategic Execution

Data Insights

Relationship Building

Education

Strong Academic Background

Job description

Metaview

Metaview is re-engineering hiring with AI at the core. Thousands of companies already use Metaview to accelerate their recruiting workflows, remove toil, and make hiring decisions with more precision.

Our AI Assistant for Recruiting is used by over 3,000 companies around the world, and already makes recruiting flows drastically more efficient. But efficiency is just the starting point: the date we're capturing will enable us to build the AI platform that recognizes talent better than any human ever could.

Metaview was founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir. We’re growing 5x YoY, backed by phenomenal investors in the US and Europe, our customers are raving fans of the product, and our innovation has been covered in Forbes, TechCrunch, and The Times.

The team

• We’re here to do the best work of our lives, and are immersed in our work.

• We optimize for rate-of-learning. Watch the clock, not the calendar.

• We’re direct and actively-transparent in how we communicate and share progress. This means we all have the context and information required to help each other excel.

Our HQ is in London, UK and we're opening an office in San Francisco any day now!

The role

The Customer Success team partners with our key customers to ensure a seamless and engaging experience on Metaview, driving retention and growth. Your role will be to:

• Build strong relationships with customers, understanding and then supporting their goals with your deep product knowledge and strategic execution.

• Assist in developing strategies and repeatable playbooks that drive value for customers, reduce risks, and ensure customer retention and expansion.

• Guide customers through key milestones in their journey (Onboarding, Adoption, Risk Management, Renewals), with the support of the broader team, to ensure their success.

• Monitor key metrics and leverage data insights, such as product usage and account health, to prioritize accounts and actions.

• Serve as a Metaview expert, delivering thought-leadership to customers and inspiring them to explore new possibilities with our product.

• Champion customer feedback within Metaview, identifying trends and providing insights to the rest of the team, to improve our product and service offerings.

You

• 3+ years experience in top-tier consulting, or customer facing roles at fast paced B2B startups.

• Strong academic background.

• Experience interacting with stakeholders and end users, with an understanding of varying needs and success criteria across different customer personas.

• A love for experimenting and trying new ideas without fear of iterating and failing.

• Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too.

• Sharp, systematic, resilient, and motivated to win.

What’s in it for you

• Our first dedicated CS role: a phenomenal platform for accelerated career growth.

• Generous salary and equity in a Series A startup that is growing 4x YoY.

• Selling the best product in a new category that already generates a ton of customer love.

• We take hiring seriously. These will be the best teammates you’ll ever work with.

• All the benefits you expect and more.