Customer Success Manager

PeakData; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading AI company in the pharmaceutical sector is seeking a Customer Success Manager to enhance client engagement and support strategic product adoption. This role involves collaborating with cross-functional teams to exceed client expectations and drive revenue growth while maintaining high-quality service delivery. Candidates should have a minimum of 2 years' experience in Customer Success, preferably within Pharma/Biotech, and strong relationship management skills.

Qualifications

• Minimum of 2 years in Customer Success roles, especially Pharma/Biotech.
• Strong relationship-building skills with clients and colleagues.
• Proficiency in Microsoft Office is essential.

Responsibilities

• Lead client engagements and onboarding discussions.
• Develop stakeholder management plans and collaborate with teams.
• Manage client renewals and support account management activities.

Skills

Relationship-building

Operational excellence

Analytical skills

Attention to detail

Communication

Education

BSc/BA in a relevant area

Tools

Microsoft Office

Job description

Customer Success Manager

UK Based

PeakData is a Swiss-based AI company that partners with the world's top pharmaceutical companies to provide insights and analytics that enhance the effectiveness of commercial and medical teams. We are rapidly expanding to support our growth ambitions and are looking to recruit a Customer Success Manager to join our Customer Operations team.

Roles and Responsibilities

• Lead client engagements and onboarding discussions with our customers.
• Develop and execute stakeholder management plans to ensure client engagement and understanding.
• Collaborate with cross-functional teams across PeakData to deliver outcomes and value for clients.
• Lead client strategies around product adoption and usage monitoring to promote PeakData products.
• Manage and deliver client renewals for PeakData products and services.
• Support account management activities across global and local clients to exceed revenue targets.
• Assist in business development activities in coordination with the Client Relations Lead to acquire new clients and expand revenue within existing accounts.
• Support the operational delivery of client projects to ensure high-quality delivery and satisfaction.
• Proactively develop long-term relationships with clients at multiple levels and functions within the organization.
• Understand client needs to ensure delivery meets their expectations.
• Address client queries proactively during onboarding and licensing periods.
• Manage and prioritize timelines, calendars, and delivery expectations.
• Travel as necessary.

Your Experience

• Proven success in previous roles.
• At least 2 years of experience in Customer Success roles.
• Experience within Pharma/Biotech is highly desirable.
• Minimum of a BSc/BA in a relevant area.

Your Skills

• Motivated and agile, capable of working in a fast-paced startup environment.
• Self-starter who thrives on empowerment.
• Strong relationship-building skills with clients and colleagues across functions.
• Ability to gain trust quickly.
• Operational excellence and analytical skills to spot trends.
• High attention to detail.
• Proficiency in Microsoft Office (PowerPoint, Word, Excel).
• Excellent written and verbal communication skills, including presentation skills.
• Fluent in English; knowledge of additional languages is a plus.