Customer Success Manager

AppsFlyer; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in mobile measurement, AppsFlyer, is seeking an Enterprise Customer Success Manager to manage strategic customer accounts. This role involves driving product adoption, optimizing customer experiences, and contributing to business growth. Candidates should possess a strong SaaS background and exceptional digital marketing skills.

Benefits

Stock options & competitive compensation

Personal growth investment

Private medical & dental insurance

Flexible hours & remote-friendly options

Weekly team lunches and fresh snacks

Qualifications

• Minimum 3 years of experience as a Customer Success Manager in SaaS.
• Strong digital marketing experience; app marketing is a big plus.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Manage top-tier client accounts on all levels: technical, business, support, and product.
• Drive product adoption and growth by providing strategic guidance and hands-on support.
• Identify upsell opportunities and support customer retention strategies.

Skills

Digital marketing

Customer success

Analytical mindset

Strategic thinking

Tools

SDKs

APIs

SQL

Job description

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At AppsFlyer, we believe every challenge is an invitation to innovate. We’re looking for an Enterprise Customer Success Manager to help us shape the future of measurement.
In this role, you’ll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact.

About the role:

As an Enterprise CSM, you’ll serve as the trusted advisor to some of our most strategic customers across WEMENAT (UK, Turkey, Middle East). You’ll own the relationship end-to-end, helping clients navigate challenges, adopt our products, and grow their business through our platform.

What You’ll Do

• Manage top-tier client accounts on all levels: technical, business, support, and product
  
  
• Drive product adoption and growth by providing strategic guidance and hands-on support
  
  
• Share relevant product updates and content with clients to support their evolving goals
  
  
• Identify upsell opportunities and support customer retention strategies
  
  
• Deliver client trainings, webinars, and promote new features
  
  
• Serve as the voice of the customer, relaying feedback to internal Product and R&D teams
  
  
• Partner with Sales and Marketing to drive regional expansion
  
  

What You Have

• Advanced proficiency in written and spoken English
  
  
• Minimum 3 years of experience as a Customer Success Manager in SaaS
  
  
• Strong digital marketing experience; app marketing is a big plus
  
  
• Analytical mindset with a technical background
  
  
• Strategic thinking with strong business development instincts
  
  
• Ability to thrive in a fast-paced, dynamic environment
  
  
• Willingness to travel a few times a year for client visits or conferences
  
  
  
  

Bonus Points

• Introduced by an AppsFlyer team member
  
  
• Product management intuition
  
  
• Technical experience with SDKs, APIs, SQL, and Mobile Measurement Partners
  
  
• Additional language skills
  
  
  

Why Join Us?

AppsFlyer is a global company with 20+ offices worldwide. Through mental health programs like Be Well, the Global Employee Exchange Program, and fitness initiatives, we empower our people to thrive physically, mentally, and professionally.

We offer:

• Stock options & competitive compensation
  
  
• Personal growth investment: negotiation, presentation training, LinkedIn Learning
  
  
• Private medical & dental insurance
  
  
• Flexible hours & remote-friendly options
  
  
• Weekly team lunches, fresh snacks, and active team events
  
  
• Support for your ideal work setup – laptop, phone, standing desk
  
  

At AppsFlyer, we’re committed to building a diverse and inclusive workplace. Don’t meet % of the qualifications? If you’re excited about this role and believe you have the skills to succeed, we encourage you to apply.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.”
— Oren Kaniel, CEO