Customer Success Manager

Accurx Limited.; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A fast-growing healthcare technology company is seeking a Customer Success Manager to strengthen relationships with NHS commissioners. In this role, you will manage a portfolio of accounts, drive product adoption, and ensure exceptional customer experiences. With a competitive salary and numerous perks, this role offers the chance to impact healthcare communication positively.

Benefits

Flexible benefits provider with £600 budget.

Office amenities including free meals.

Allocated annual learning & development budget.

Enhanced parental leave policy.

Prayer and breastfeeding room.

Qualifications

• Proven experience in customer success management or account management.
• Strong interpersonal skills and ability to build relationships.
• Ability to analyze data and feedback for strategy improvement.

Responsibilities

• Own and lead relationships with enterprise accounts.
• Drive renewals and upsells for enterprise contracts.
• Act as the voice of the customer within the organization.

Skills

Relationship Management

Communication

Customer Advocacy

Data Analysis

Education

Bachelor’s degree or equivalent

Job description

How you'll be contributing to Accurx as a Customer Success Manager...

As a Customer Success Manager at Accurx, you’ll play a vital role in building strong, lasting relationships with NHS commissioners. You’ll ensure the products they procure deliver meaningful value to their end users and that commissioners themselves see tangible benefits. You’ll take ownership of a portfolio of accounts, driving successful onboarding, product adoption, and contract renewals.

You’ll be the go-to point of contact for your accounts, making sure their feedback is heard across the business and that every interaction is impactful.

Your day to day tasks, should you choose to accept this mission ...

• Own and lead relationships with enterprise Community and Mental Health accounts, focusing on retention and growth

• Collaborate closely with Implementation and Ops to stay on top of rollout progress and communicate value delivered back to the customer

• Partner with Product and the General Manager for Community and Mental Health to advocate for product improvements based on end-user needs

• Build trusted relationships with C-suite stakeholders in NHS Trusts to increase visibility of Accurx and secure buy-in for scaling adoption

• Understand the decision-making landscape within each Trust and form strong relationships with key influencers

• Drive renewals and upsells for enterprise contracts, leading commercial conversations from start to finish

• Act as the voice of the customer internally, identifying and escalating issues and risks early

• Support the onboarding of new customers and ensure rapid time-to-value by clearly articulating product benefits and ROI

• Make sense of both qualitative feedback and account performance data to guide account strategies and priorities

• Play a hands-on role in tender submissions and help position Accurx competitively in an evolving market

• Continuously share learnings, challenge assumptions, and contribute to improving how the Customer Success team operates

What the team say ...

If you want to hear from some of our Accufolk about what it's like to work for us, take a look at a video from our2024 summer conference!

How you work...

At Accurx we believe in making every day count as we hold a vital role in supporting our users by driving innovative solutions to fix healthcare communication. We want everyone at Accurx to reflect our principles in how they work by looking to:

Fix healthcare communication

️ Raise the bar

Be a driver, not a passenger

Succeed together

Move with urgency

️ Be relentlessly resourceful

️ Embrace challenge

...Check them out for more detail here!

What we can offer...

£50,000- £70,000 salary + the value of 31,500 share options

Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more.

We are office first, all accuFolk come to ouroffice in Shoreditch at least 3 days per week, with the option to work remotely 2 days a week. Read more about our policyhere.

Allocated annual learning & development budget

Enhanced parental leave policy

Prayer, meditation and breastfeeding room

Working abroad policy

We have our very own Chef! Free healthy breakfasts, snacks and lunches, with the occasional sweet treat!

...And muchmore.

Like the sound of this role and want to know more about the company? Here's more about us...

We’re a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate.

Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other.

Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community.

We’re passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help.

Head over to our main careers page to find out more about the team and our candidate hub.

You can also find out more about us on Medium, LinkedIn and Twitter & Instagram.

Our YouTube channel is full of demos of our product, webinars we have held with our users and some clips about life at Accurx.

Diversity & Inclusion

Accurx is committed to being an inclusive employer.As part of this, we’re glad to accommodate candidates who need adjustments throughout the interview process.

Pre-employment Screening

All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work). You can find more on our process here. If you’d like to ask questions before you apply please email [e-mail].