Customer Success Manager

Centric Software Limited; Lisburn and Castlereagh District; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Career growth

PLM software focus

Impactful work

Job summary

Centric Software Limited is seeking a Customer Success Manager to drive satisfaction, renewals and growth within an existing fashion and retail client base. You will leverage merchandising or buying experience to build strong, long-lasting relationships and maximize value from Centric's PLM solutions.

The role emphasizes renewals, upselling, and cross-selling to expand Centric's presence; remote-friendly with opportunities for regional collaboration across the UK/Ireland market.

Qualifications

• 2+ years in Customer Success, Account Management, or similar role.
• Proven ability to drive renewals and grow revenue within existing accounts.
• Strong communication and interpersonal skills with senior stakeholders.
• Familiarity with SAAS products, PLM or enterprise software.
• Customer-focused with problem-solving mindset.

Responsibilities

• Build and nurture long-term relationships with fashion and retail customers.
• Own the renewal process and maintain high retention.
• Identify and pursue upsell and cross-sell opportunities within accounts.
• Act as main point of contact and advocate for customers internally.
• Monitor account health and orchestrate onboarding and training for maximum adoption.
• Collaborate with Sales and Product teams to align offerings with client needs.
• Leverage industry expertise to advise clients on best practices.

Skills

Customer success

Relationship building

Renewals & renewals

Upselling & cross-selling

SAAS familiarity

Fashion & retail passion

Job description

About Centric Software: Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutionsto plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market. Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Location: Dublin, Ireland Region: UK/Nordics

Job Summary:

As a Customer Success Manager, you will be responsible for driving customer satisfaction, renewals, and growth within our existing fashion and retail client base. With your background in merchandising or buying, you'll use your expertise to build strong, long-lasting relationships with customers, ensuring they get maximum value from our PLM solutions. This role will focus on renewals, upselling, and cross-selling to expand Centric's presence within each account.

Responsibilities:

• Customer Relationship Management: Build and nurture strong, long-term relationships with fashion and retail customers, becoming a trusted advisor who ensures customers are fully leveraging Centric's PLM solutions to meet their business goals.
• Renewals & Retention: Own the renewal process for existing customers, ensuring a smooth experience and high retention rates. Work proactively to identify and resolve potential issues before they impact the customer.
• Upselling & Cross-selling: Identify and pursue upsell and cross-sell opportunities within existing accounts, aligning Centric's broader suite of solutions with evolving customer needs.
• Customer Advocacy: Act as the key point of contact for your assigned customers, advocating for their needs internally and ensuring Centric's solutions are continuously aligned with their business objectives.
• Account Health Monitoring: Monitor account health through regular check-ins, usage tracking, and feedback loops to proactively address any concerns and ensure continued satisfaction.
• Onboarding & Training: Support the onboarding process for new clients and provide ongoing training and product support to ensure maximum adoption and engagement with ourPLM solutions.
• Collaborate with Sales & Product Teams: Partner with sales and product teams to identify growth opportunities and align product offerings with client requirements. Provide valuable customer insights that influence product development and service offerings.
• Industry Expertise: Leverage your experience in the fashion and retail sectors to offer insights and best practices, helping customers optimize their use of Centric's PLM software.

Qualifications:

• Customer Success Experience: 2+ years of experience in a Customer Success, Account Management, or similar role, with a proven focus on renewals, upselling, and cross-selling.
• Strong Communication & Relationship Building: Exceptional interpersonal skills with the ability to foster and maintain relationships with key customer stakeholders, from operational teams to senior executives.
• Proven Track Record in Retention & Growth: Experience managing renewals and growing revenue within existing accounts through strategic upselling and cross-selling of additional services or product features.
• Tech-Savvy: Familiarity with SAAS products, preferably in PLM or other enterprise software, and the ability to understand and communicate complex technical solutions to non-technical users.
• Problem-Solving & Customer Focus: Strong analytical and problem-solving skills, with a customer-first mentality and the ability to identify opportunities for improvement or innovation within client accounts.
• Passion for Fashion & Retail: A genuine passion for the fashion and retail industries, with a keen interest in how technology like PLM software can transform business operations and drive success.

What We Offer:

• Competitive salary and benefits
• A highly collaborative and supportive remote work environment
• Opportunities for professional growth and career advancement
• Work with cutting-edge solutions in the fashion and retail sectors, specifically in PLM software
• A chance to make a significant impact within a growing, innovative company

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

Join Centric Software®, where digital transformation meets real-world impact. We design and deliver next-generation solutions that empower the world’s leading retailers, brands and manufacturers in fashion, luxury, footwear, outdoor, home, food & beverage, cosmetics & personal care and multi-category retail—to become smarter, leaner and more sustainable.