Customer Success Manager

Digital Waffle; Kidderminster; On-site; GBP 40,000 - 50,000; Full time

Job summary

A growing sports retail company in Kidderminster is seeking a Customer Success Manager to enhance customer engagement and support the brand's reputation. The ideal candidate will possess strong customer service experience and excellent communication skills. This role offers a salary of £40,000 - £50,000 plus performance-based bonuses, career progression opportunities, and various employee benefits.

Benefits

Performance-based bonuses

Career progression opportunities

Casual dress code

Employee discounts

Free on-site parking

Qualifications

• Proven experience in a senior customer service role, ideally in retail.
• Strong commitment to exceptional customer service.
• Ability to resolve complex queries empathetically.

Responsibilities

• Provide timely customer support via email, phone, and messaging.
• Build and maintain customer relationships.
• Coordinate with couriers to resolve delivery issues.

Skills

Customer service experience

Excellent communication skills

Problem-solving

Flexibility in working hours

Job description

Role: Customer Success Manager
Location: Kidderminster
Salary: £40,000 - £50,000 + Performance Bonuses

Role Overview
Are you a driven customer service professional with a passion for delivering exceptional experiences? We're looking for a Customer Success Manager to join a fast-growing team within the sports retail industry. This role places you at the heart of customer engagement, helping to shape the experience of people around the world while supporting the brand's continued growth and stellar reputation.

Key Responsibilities

• Deliver professional, timely, and knowledgeable support to customers via email, phone, and live messaging.
• Resolve issues with empathy and efficiency, maintaining the company's outstanding Trustpilot rating.
• Build and nurture long-term relationships with both new and returning customers.
• Maintain accurate customer records to ensure service quality and consistency.
• Coordinate with courier partners to track and resolve delivery or logistics issues.

What You'll Bring

• Proven experience in a senior customer service role, ideally within a dynamic retail setting.
• Excellent communication skills and a strong commitment to creating standout customer experiences.
• Confidence in resolving complex queries with empathy and professionalism.
• Flexibility to support customers during evenings or weekends when needed.

What's on Offer

• Performance-based bonuses and growth incentives
• Career progression opportunities within a globally expanding brand
• Casual dress code, regular company events, pension scheme, employee discounts, and free on-site parking

Apply online.

Please note: Due to the high volume of exceptional CVs we receive, we may not be able to respond to each candidate individually. However, we'll carefully review your CV to see if it aligns with our current job openings. If your skills are a perfect match, a recruiter will be in touch to discuss the opportunity further.