Customer Success Manager

GeoCale; Havant; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A growing digital marketing agency in Havant is seeking a proactive Customer Success Manager to enhance client relationships post-onboarding. The role involves providing strategic support and insights while helping clients make the most of their Google Business Profiles. Ideal candidates should have 2+ years in a similar role, excellent communication skills, and a desire to foster client success. The company offers a starting salary of £30,000, an annual bonus, and a hybrid working option.

Benefits

Annual bonus

Hybrid working option

Ongoing training and growth opportunities

Quarterly team incentives

Company parties

Qualifications

• 2+ years' experience in a Customer Success or Account Management role.
• Understanding of Google Business Profile and/or local SEO best practices.
• Comfortable working both remotely and in an office environment.

Responsibilities

• Build strong relationships with clients and ensure a smooth handover from onboarding.
• Provide ongoing strategic support and performance insights.
• Help clients maximize their Google Business Profile value.

Skills

Customer Success Management

Excellent communication skills

Understanding of Google Business Profile

Data-driven mindset

Empathy and initiative

Tools

HubSpot

Job description

At GeoCale, we help businesses grow locally by optimising their Google Business Profiles. Our tailored strategies boost online visibility, drive footfall, and turn local searches into real-world results. We're a rapidly growing company passionate about local SEO and its tangible impact on businesses of all sizes.

We’re looking for a proactive and personable Customer Success Manager to join our team. In this role, you'll be the main point of contact for our clients after onboarding, guiding them through their journey with GeoCale, ensuring they see measurable results, and championing their success at every stage.

Key Responsibilities

• Build strong relationships with clients and ensure a smooth handover from onboarding
• Provide ongoing strategic support, performance insights, and clear communication
• Help clients maximise the value of their Google Business Profile and local search presence
• Act as the client’s advocate within GeoCale, ensuring their needs are met
• Work closely with our SEO, content, and product teams to deliver outstanding service
• Monitor account health and take proactive steps to improve satisfaction and retention
• Identify opportunities for service enhancements, upsells, or added value

What we’re looking for

• 2+ years' experience in a Customer Success or Account Management role, in digital marketing, SEO, or SaaS is an advantage but not essential
• An understanding of Google Business Profile and/or local SEO best practices is desirable
• Excellent communication skills – both written and verbal
• Empathy, initiative, and a genuine desire to help businesses succeed
• Comfortable working remotely and in an office, using tools like HubSpot
• Data-driven mindset with the ability to turn insights into action

What we offer

• £30,000 Starting Salary
• Annual bonus
• Hybrid working option – minimum 3 days in the office
• Growing Start-up – Make a real impact and help shape our future
• Personal Development – Access to ongoing training and growth opportunities
• Great Tools – We provide the tech and support you need to thrive
• Collaborative Culture – Work with a friendly, motivated, and expert team
• Quarterly team incentives
• Two Company parties a year