Customer Success Manager

Exclusive Resource Recruitment; Hart; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading ERP consultancy in the UK is seeking a Customer Success Manager to enhance client relationships with Sage X3 and Intacct customers. This role involves driving customer satisfaction and account growth while offering a competitive salary between £45,000 and £55,000 plus bonuses. A hybrid work model provides flexibility for the right candidate.

Benefits

Hybrid working

25 days holiday

Bonus structure

Comprehensive benefits

Qualifications

• Experience in Customer Success, Account Management, or ERP support, ideally with Sage X3 or Intacct.
• Strong communication and relationship-building skills are crucial.
• Proactive, organised, and customer-centric approach required.

Responsibilities

• Build trusted relationships with Sage X3 and Intacct customers.
• Act as the main contact for customer queries and escalations.
• Support onboarding, adoption, and effective system usage.

Skills

Customer Success experience

Strong communication skills

Proactive and organised

Familiarity with ERP processes

Tools

CRM software

Job description

Overview

Customer Success Manager - Sage X3 & Sage Intacct

Location: Fleet, Hampshire (Hybrid - 3 days office / 2 days home)

Type: Full-time, Permanent

Salary: £45,000 - £55,000 + Bonus + Excellent Benefits

About the Company

We are a leading Sage partner with over 20 years' experience delivering, implementing, and supporting Sage X3 and Sage Intacct solutions across multiple industries. With a strong reputation in the ERP market, we are expanding our team and now seeking a Customer Success Manager to join us.

The Role

As a Customer Success Manager, you will be the key contact for a portfolio of Sage X3 and Intacct customers. You\'ll build long-term relationships, ensuring clients achieve maximum value from their systems while driving satisfaction, retention, and account growth. This is a fantastic opportunity for someone who is customer-focused, proactive, and passionate about ERP solutions.

Responsibilities

• Build trusted relationships with Sage X3 and Intacct customers.
• Act as the main contact for customer queries and escalations.
• Support onboarding, adoption, and effective system usage.
• Proactively monitor accounts and identify improvement areas.
• Drive customer satisfaction, retention, and growth.
• Collaborate with technical teams to resolve issues.
• Identify upsell and cross-sell opportunities.
• Represent the customer voice internally.
• Track and report on customer health and progress.

About You

• Experience in Customer Success, Account Management, or ERP support, ideally with Sage X3 or Intacct.
• Strong communication and relationship skills.
• Proactive, organised, and customer-centric.
• Familiarity with ERP and finance processes.
• CRM/workflow tool knowledge is a plus.
• Full UK driving licence required.

What’s on Offer

• £45,000 - £55,000 base + bonus.
• Hybrid working.
• 25 days holiday + benefits.

Apply today to join a growing, customer-focused ERP consultancy