Customer Success Manager

Salt Digital Recruitment; Greater London; Remote; GBP 50,000 - 60,000; Full time

Job summary

A leading SaaS company focused on sustainability in construction seeks a Customer Success Manager. The position involves managing client relationships post-sale and ensuring their successful adoption of the platform. Ideal candidates will have experience in B2B SaaS, particularly in construction or sustainability, strong communication skills, and the ability to work independently in a remote environment.

Benefits

Flexible remote working

Competitive salary and equity

Career progression opportunities

Qualifications

• 2-4+ years in Customer Success or Account Management at a B2B SaaS company.
• Experience with construction, infrastructure, or sustainability clients is a plus.
• Ability to work independently in a remote environment.

Responsibilities

• Onboard, train, and engage a portfolio of construction and infrastructure customers.
• Manage customer health and renewals proactively.
• Support product feedback and collaborate with Sales and Product teams.

Skills

Communication

Stakeholder Management

Proactiveness

Customer Engagement

Sustainability Knowledge

Job description

Customer Success Manager – Sustainability SaaS for Construction (UK – Fully Remote)

100% Remote (UK-based only)

We’re working with a high-growth SaaS company on a mission to help the construction industry reduce carbon, eliminate waste, and meet sustainability goals through intelligent, real-time data. Their platform is already being used by leading contractors and infrastructure organisations across the UK and Europe.

They’re now looking for a Customer Success Manager (CSM) to join their mission-driven team and support the growing customer base. This is a fully remote role with occasional in-person team meetups in the UK.

Your Role

As CSM, you’ll be the key point of contact for clients post-sale, ensuring they are onboarded smoothly, engaged effectively, and set up for long-term success using the platform. You’ll help build processes, deepen customer relationships, and contribute to product feedback and retention strategies.

Key responsibilities:

• Own onboarding, training, and ongoing engagement for a portfolio of construction and infrastructure customers
• Become a trusted advisor to sustainability teams, project managers, and site leaders
• Deliver tailored onboarding plans, walkthroughs, and adoption check-ins
• Track usage data and proactively manage customer health and renewals
• Collaborate closely with Sales, Product, and Support to drive value and continuous improvement
• Support customer feedback loops and advocate for product enhancements

What You Bring

• 2-4+ years in a Customer Success, Account Management, or Implementation role at a B2B SaaS company
• Experience working with construction, infrastructure, or sustainability-focused clients is a strong plus
• Excellent communication and stakeholder management skills
• Passion for sustainability and helping clients achieve their ESG goals
• Comfortable working independently in a fully remote environment
• UK-based with full right to work

Why Join?

• Join a mission-driven SaaS company transforming sustainability in the built environment
• 100% remote working with flexibility and autonomy
• High-impact role in a collaborative, values-led team
• Competitive salary, meaningful equity, and career progression opportunities
• Backed by top investors and growing rapidly with leading industry clients

If you’re a proactive and purpose-driven CSM who thrives on building relationships and delivering value, let’s talk confidentially.

*Rates depend on experience and client requirements

Job Information

Job Reference: JO-2507-354796

Salary: £50000.00 - £60000.00 per annum

Salary per: annum

Job Duration:

Job Start Date: 15/09/2025

Job Industries: Account Management & Customer Success Jobs

Job Locations: Greater London

Job Types: Permanent

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