Customer Success Manager

Euromonitor International; Greater London; Hybrid; GBP 42,000 - 65,000; Full time

Job summary

Euromonitor International is seeking a Customer Success Manager to manage a portfolio of global clients, drive product adoption, and ensure renewals by delivering measurable value. You will embed Euromonitor solutions into client decision-making, collaborate with Sales, Product, Research and Support, and build trusted relationships to support retention and growth.

You will lead onboarding, training, executive business reviews, and develop value stories based on data insights, monitoring account

Qualifications

• Experience in Customer Success, Account Management or Client Services.
• Strong relationship-building, stakeholder management and communication.
• Proactive, customer-first mindset with organisational skills.

Responsibilities

• Partner with customers to understand goals, challenges and priorities.
• Drive product adoption through onboarding, training and ongoing engagement.
• Lead customer success reviews and executive business reviews.
• Develop compelling value stories demonstrating business impact.
• Monitor account health and identify risks and opportunities.
• Support successful renewals in partnership with commercial colleagues.
• Identify growth opportunities and connect customers with specialists.
• Collaborate across Sales, Product, Research, Consulting and Support teams.
• Maintain accurate customer plans and stakeholder information in Salesforce.

Skills

Customer Success

Account Management

Stakeholder Management

Communication

Tools

Salesforce

Job description

Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services and are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence.

Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services and are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence.

This is a highly visible, client-facing role focused on building strong relationships, driving adoption and engagement, and supporting long-term customer success. You'll work with a portfolio of clients, helping them embed Euromonitor solutions into their day-to-day decision-making while partnering closely with commercial and specialist teams to support retention and growth. As a Customer Success Manager, you'll play a key role in ensuring our clients maximise the value of their subscription and achieve meaningful business outcomes. If you enjoy building trusted relationships, delivering value and helping customers succeed, we'd love to hear from you.

What You'll Be Doing

• Partner with customers to understand their goals, challenges and priorities
• Drive product adoption through onboarding, training and ongoing engagement
• Lead customer success reviews and executive business reviews
• Develop compelling value stories that demonstrate business impact
• Monitor account health and proactively identify risks and opportunities
• Support successful renewals in partnership with commercial colleagues
• Identify growth opportunities and connect customers with the right specialists
• Work collaboratively across Sales, Product, Research, Consulting and Support teams
• Maintain accurate customer plans, stakeholder information and account activity in Salesforce

What We're Looking For

• Experience in Customer Success, Account Management or Client Services
• Strong relationship-building and stakeholder management skills
• Excellent communication, presentation and facilitation abilities
• A proactive, customer-first mindset with strong organisational skills
• Confidence using data and insights to guide customer conversations and actions
• Experience with Salesforce or a similar CRM is beneficial

Experience within subscriptions, data, research, insight or information services is an advantage.

Why join Euromonitor?

• Work with some of the world's leading organisations
• Join a collaborative and internationally diverse business
• Enjoy opportunities for professional growth and career development

Ready to make an impact?

If you're passionate about helping customers succeed and want to build a career with a global leader in market intelligence and data-driven insights, we'd love to hear from you.

Why work for Euromonitor?

Our Values:

We seek individuals who act with integrity

We look for candidates who are curious about the world

We feel that as a community, we're stronger together

We seek to enable people to feel empowered

We welcome candidates who bring strength in diversity

International:

not only do we have a very multinational workforce in each office but we communicate across our 16 offices worldwide on a daily basis.

Hardworking and sociable:

our staff know how to work hard and know also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of other groups to be involved with.

Committed to making a difference:

We believe that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It gives all new starters a donation amount on joining us which they can give to a charity of their choice. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights.

Excellent benefits:

we offer competitive salaries, generous holiday allowances, hybrid working and, in many offices, a Core Hours policy allowing flexible start and finish times to each day.

Opportunities to grow:

we offer training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement:

Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.