Customer Success Manager

Strive - GTM Talent Partner; Greater London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Enterprise Sales Headhunter to join their dynamic team in London. This role offers a unique opportunity to work with a leading vendor in the DevOps Analytics space, contributing to the growth of their Customer Success Management team. With a strong focus on culture and organizational health, the company is poised for massive long-term progression. You will play a crucial role in managing enterprise accounts and developing strategies to enhance customer satisfaction. If you are passionate about driving success and want to be part of a rapidly growing organization, this is the perfect opportunity for you.

Qualifications

• 3+ years in customer success or sales roles.
• Proven track record in managing enterprise accounts.

Responsibilities

• Manage relationships with enterprise customers to ensure satisfaction.
• Develop strategies to improve customer retention and growth.

Skills

Customer Relationship Management

Sales Strategy

Analytical Skills

Communication Skills

Education

Bachelor's Degree in Business or related field

Tools

CRM Software

Salesforce

Job description

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Strive - GTM Talent Partner provided pay range

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Senior Enterprise Sales Headhunter at Strive - building world-class GTM teams, globally.

Strive has partnered with a leading vendor in the DevOps Analytics space and has been tasked with building out their CSM team in the UK.

The Company:

• Raised $50m+ Series B funding ($75m in total)
• $25m ARR
• 5/5 rating on Glassdoor
• Strong focus on culture & organisational health
• 300% YoY growth

The Leadership:

• Both Co-Founders have scaled from first on the ground to a $350 million acquisition previously
• Company founders are ex-VPs for market-leading companies
• Investor leadership team invested in companies like Databricks, AppDynamics, Coinbase, etc.
• All executive team members are ‘Start-up gurus’ with multiple successful exits
• VP Sales has previously scaled towards 3x exits

The Role:

• Enterprise Customer Success Manager
• London-based – Hybrid
• 3-year exit plan with a strong equity package in play
• Massive opportunity for long-term progression

Interview Process:

1. Call with CRO
2. Technical Skills Assessment

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Customer Service

Industries

Software Development

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