Customer Success Manager

LexisNexis; Greater London; On-site; GBP 40,000 - 80,000; Full time

Job description

About The Company

LexisNexis is the leading partner for professionals in the business and professional and legal sectors. Our mission? To ensure clients always have access to reliable, up-to-date data and groundbreaking technology. In addition to high-quality information solutions, we now also offer innovative AI-driven tools that help our clients work more efficiently and gain strategic insights. LexisNexis is on the brink of a new phase, with AI and automation at its core. And you can play a key role in this!

About The Role

The Customer Success Manager position is a consultative role helping customers access LexisNexis products to meet their use cases, developing strategic plans which will drive adoption and expansion of LexisNexis products, and collaborating with several internal partners including Sales, Product, and Segment. This is a customer facing position with the majority of time working directly with customers.

Responsibilities

1. Providing consultative onboarding to Global Nexis Solutions customers, ensuring maximized use and understanding of LexisNexis products with defined success metrics.
2. Maintain and build relationships with customers and ensure the existing solutions fulfill the requirements and are optimally utilized. Gather insights from customers to inform product development, working closely with product teams to communicate customer needs.
3. Develop and deliver training sessions, webinars, and resources to ensure customers fully understand and leverage Nexis Solutions. Show how Nexis Solutions can help improve knowledge and business results through increased efficiency and cost savings.
4. Discover unmet customer business needs, define prospective solutions, and manage the customer implementation, user onboarding and ongoing support of subscribed products and services.
5. Act as a point of contact for issue resolution, ensuring a smooth experience by coordinating with support and technical teams.
6. Utilize your role to keep customers informed of the latest trends and topics and how LexisNexis can assist the customer in optimizing their investments, including presenting and supporting market events such as tradeshows and seminars.
7. Collaborate with account managers to develop and execute tailored customer success plans aligned with their business objectives.

Requirements

1. A bachelor’s degree or equivalent experience.
2. Experience in the Information industry and familiarity with research, media monitoring and/or due diligence use cases, preferably in a customer success role, sales or consulting experience.
3. Have experience working with Fortune 1000 companies is a plus.
4. Be self-motivated and able to work solo and manage a territory.
5. Can build solid relationships internally and externally and effectively partner and collaborate across teams.
6. Display excellent verbal and written communication skills; conversational skills in German, Spanish or Italian are preferred.
7. Excellent analytical and problem-solving skills, strong attention to detail, and a record of working independently, demonstrating decision-making abilities.
8. Be willing to travel as needed.

Work in a way that works for you

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, we will help you meet your immediate responsibilities and your long-term goals.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK, or please contact 1-855-833-5120.

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