Customer Success Manager

Intelletec; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job description

Customer Success Manager

A mission-driven health tech company is looking for a passionate and proactive Customer Success Manager to join their growing team. This role is perfect for someone who thrives at the intersection of technology and healthcare and wants to play a pivotal part in transforming the way patients access care.

About the Role:

The Customer Success Manager will be the trusted partner for clinical teams and healthcare organisations, ensuring they derive maximum value from an innovative platform designed to streamline clinical workflows and radically improve patient outcomes. From onboarding and training to strategic guidance and ongoing support, the role is about building strong, long-term relationships and championing user success at every step.

Responsibilities:

• Own the customer journey, from implementation through renewal and expansion
• Develop deep knowledge of the platform and act as the voice of the customer internally
• Collaborate cross-functionally with Product, Engineering, and Sales to deliver an exceptional user experience
• Monitor customer health metrics, identify risks, and proactively solve issues
• Drive adoption and engagement through tailored support, regular check-ins, and hands-on training
• Gather feedback to help shape the product roadmap and continually improve service delivery

About You:

• You’ve worked in a Customer Success, Account Management, or Implementation role, ideally within SaaS or health tech
• You’re an excellent communicator and a natural problem solver
• You’re empathetic and genuinely care about helping others succeed
• You’re comfortable working in a fast-paced, dynamic environment
• You’re excited by technology’s potential to improve healthcare at scale

Why Join:

This is more than just a job—it’s a chance to be part of a mission that matters. Join a team of smart, driven, and compassionate people building a product that clinicians love and patients benefit from every day. Your work will have real impact, right from day one.