Customer Success Manager

Euromonitor International; Greater London; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Core Hours policy

Volunteer days

Job summary

Euromonitor International is seeking a Customer Success Manager to manage a portfolio of clients, embed Euromonitor solutions in decision-making, and drive long-term retention and growth. You will partner with commercial and specialist teams to maximize subscription value and business outcomes.

The role is client-facing, highly visible, and requires strong relationship-building, presentation and data-driven decision making.

Qualifications

• Experience in Customer Success, Account Management or Client Services.
• Strong relationship-building and stakeholder management skills.
• Excellent communication, presentation and facilitation abilities.
• A proactive, customer-first mindset with strong organisational skills.
• Confidence using data and insights to guide customer conversations and actions.
• Experience with Salesforce or a similar CRM is beneficial.

Responsibilities

• Partner with customers to understand goals, challenges and priorities.
• Drive product adoption through onboarding, training and ongoing engagement.
• Lead customer success reviews and executive business reviews.
• Develop compelling value stories that demonstrate business impact.
• Monitor account health and proactively identify risks and opportunities.
• Support successful renewals in partnership with commercial colleagues.
• Identify growth opportunities and connect customers with the right specialists.
• Work collaboratively across Sales, Product, Research, Consulting and Support teams.
• Maintain accurate customer plans, stakeholder information and account activity in Salesforce.

Skills

Relationship management

Communication

Proactive mindset

Data-driven decisions

CRM experience

Tools

Salesforce

Job description

About Euromonitor

Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services and are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence.

About the role

This is a highly visible, client-facing role focused on building strong relationships, driving adoption and engagement, and supporting long-term customer success. You'll work with a portfolio of clients, helping them embed Euromonitor solutions into their day-to-day decision-making while partnering closely with commercial and specialist teams to support retention and growth. As a Customer Success Manager, you'll play a key role in ensuring our clients maximise the value of their subscription and achieve meaningful business outcomes.

What you'll be doing

• Partner with customers to understand their goals, challenges and priorities
• Drive product adoption through onboarding, training and ongoing engagement
• Lead customer success reviews and executive business reviews
• Develop compelling value stories that demonstrate business impact
• Monitor account health and proactively identify risks and opportunities
• Support successful renewals in partnership with commercial colleagues
• Identify growth opportunities and connect customers with the right specialists
• Work collaboratively across Sales, Product, Research, Consulting and Support teams
• Maintain accurate customer plans, stakeholder information and account activity in Salesforce

What we're looking for

• Experience in Customer Success, Account Management or Client Services
• Strong relationship-building and stakeholder management skills
• Excellent communication, presentation and facilitation abilities
• A proactive, customer-first mindset with strong organisational skills
• Confidence using data and insights to guide customer conversations and actions
• Experience with Salesforce or a similar CRM is beneficial

Experience within subscriptions, data, research, insight or information services is an advantage.

Why join Euromonitor?

• Work with some of the world's leading organisations
• Join a collaborative and internationally diverse business
• Enjoy opportunities for professional growth and career development

#LI-HYBRID #LI-RT1

Why work for Euromonitor?

Our Values:

We seek individuals who act withintegrity

We look for candidates who arecuriousabout the world

We feel that as a community, we’re strongertogether

We seek toenable people to feelempowered

We welcome candidates who bring strength indiversity

International:not only do we have a very multinational workforce in each office but we communicate across our 16 offices worldwide on a daily basis.

Hardworking and sociable:our staff know how to work hard and know also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of other groups to be involved with.

Committed to making a difference:We believe that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It gives all new starters a donation amount on joining us which they can give to a charity of their choice.

It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights.

Excellent benefits:we offer competitive salaries, generous holiday allowances, hybrid working and, in many offices, a Core Hours policy allowing flexible start and finish times to each day.

Opportunities to grow:we offer training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement:Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.