Customer Success Manager

TieTalent; Evesham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A fast-growing tech company located in Evesham is seeking a Customer Success Manager to enhance their client journey from onboarding through renewals. This crucial on-site role involves not only establishing strong customer relationships but also managing a team to ensure ongoing satisfaction and retention. With an attractive salary range of £35,000-£45,000, plus additional benefits including healthcare and pension, this is a prime opportunity for an ambitious individual to leave a lasting impact in a thriving organization.

Benefits

23 days holiday + bank holidays

BUPA healthcare plan

Company pension scheme

Free on-site parking

Career growth opportunities

Friendly team culture

Qualifications

• 3-5 years' experience in Customer Success or Account Management.
• Leadership experience or potential in people management.
• Experience with CRM, preferably HubSpot.

Responsibilities

• Lead onboarding for new clients ensuring product adoption.
• Develop training for clients to maximize platform usage.
• Manage a small team while collaborating with sales.

Skills

Customer Onboarding

Customer Engagement

Relationship Management

Commercial Acumen

Leadership

Communication Skills

Tools

CRM Systems

HubSpot

Job description

2 weeks ago Be among the first 25 applicants

About

Customer Success Manager - On-Site | Evesham, Worcestershire

About

Customer Success Manager - On-Site | Evesham, Worcestershire

£35,000-£45,000 DOE | 23 Days Annual Leave + Bank Holidays | BUPA Healthcare | Growing Tech Business

I'm working exclusively with a fast-growing technology business based in Evesham to recruit a Customer Success Manager who will take ownership of the full customer journey - from onboarding through to renewals - while leading and developing a small team.

This is an on-site role offering the opportunity to join a company delivering both hardware and software solutions, at a pivotal point of growth and transformation - including the rollout of HubSpot CRM.

You'll report directly to the COO and work in close partnership with the sales and account management teams to ensure customers receive excellent service and ongoing value.

Key Responsibilities

Customer Onboarding & Implementation: Lead seamless onboarding for new clients, ensuring successful adoption of products and services.

Training & Support: Deliver tailored training and ongoing support to help clients get the most from the platform.

Customer Engagement & Retention: Build strong, lasting relationships with customers, driving satisfaction and loyalty.

Upselling & Renewals: Identify and act on opportunities to cross-sell, upsell, and renew accounts.

Team Management: Manage two direct reports in the Customer Success team - supporting their development, performance, and daily operations.

Internal Collaboration: Work closely with internal sales and account managers to align on customer strategy and objectives.

CRM Transition: Support the business through its transition to HubSpot, helping to improve systems and customer tracking.

What We're Looking For

3-5 years' experience in a Customer Success, Account Management, or similar client-facing B2B role.

Leadership experience with direct reports, or a strong desire and capability to step into people management.

Excellent relationship-building and communication skills.

Commercial acumen - comfortable identifying revenue opportunities and driving retention.

Organised, adaptable, and proactive, with a collaborative approach to problem-solving.

Experience with CRM systems; HubSpot knowledge is a bonus.

Benefits

£35,000-£45,000 depending on experience

23 days holiday + bank holidays

BUPA healthcare plan

Company pension scheme

Free on-site parking

Career growth in a scaling tech business

Friendly and supportive team culture

This is a fantastic opportunity for a motivated and customer-focused professional to make a real impact and grow with the business.

To find out more or apply, please get in touch - I'd love to hear from you.

Keywords: Customer Success Manager, Client Success, Customer Experience, Customer Onboarding, Customer Retention, Account Management, Relationship Management, CRM Management, HubSpot CRM, SaaS Customer Success, Hardware & Software Solutions, B2B Customer Success

Nice-to-have skills

• HubSpot
• Account Management
• Customer Experience
• Evesham, England
  
  

Work experience

• Other Sales
  
  

Languages

• English

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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