Customer Success Manager

CAMP Systems International; England; Remote; GBP 40,000 - 65,000; Full time

Job summary

A leading aviation technology company seeks a proactive Customer Success Manager to enhance client relationships and ensure successful adoption of their innovative FBO One solution. Join a dynamic team and engage with customers to maximize their satisfaction and engagement with aviation technology products. This remote position offers opportunities for personal and professional development in a supportive environment.

Benefits

Flexible remote working environment

Supportive team structure

Career growth opportunities

Engagement in impactful assignments

Qualifications

• 3+ years in Customer Success Manager or similar role, preferably in SaaS or aviation.
• Tech-savvy with experience in aviation-related systems.
• Excellent communication skills in English.

Responsibilities

• Develop strong customer relationships and serve as primary contact.
• Lead onboarding for customers, ensuring effective adoption of FBO One.
• Monitor customer health, providing reports and insights to stakeholders.

Skills

Customer Relationship Management

Problem Solving

Interpersonal Skills

Communication

Education

Degree in Business, Communications, or related field

Tools

CRM Software

FBO Software

Job description

Are you a proactive, relationship-focused professional passionate about customer engagement and success? Do you thrive in a dynamic, technology-driven environment? If so, we invite you to join our team as a Customer Success Manager!

What you will do:

As a Customer Success Manager, you will:

• Develop strong customer relationships and serve as the primary point of contact between clients and our business.
• Lead onboarding for new customers, ensuring they quickly and effectively adopt FBO One.
• Provide training and demonstrations to help customers maximize the value of FBO One.
• Assist the sales team by supporting lead generation, managing sales opportunities, and conducting product demonstrations.
• Facilitate smooth transitions for new customers from sales to active users.
• Identify customer needs and proactively offer solutions to enhance satisfaction and retention.
• Address customer concerns, coordinating with internal teams to resolve issues promptly.
• Collect and share customer feedback to align with product, sales, and marketing strategies.
• Monitor customer health and satisfaction, providing reports and insights to internal stakeholders.
• Represent FBO One at industry trade shows and events to enhance brand presence.

Who You Are:

We are seeking a candidate who:

• Has proven experience (3+ years) in a Customer Success Manager or similar role, preferably in SaaS or aviation.
• Demonstrates strong problem-solving and interpersonal skills, with the ability to manage stressful situations effectively.
• Has direct experience in FBO operations, ground handling, or aviation-related roles, with a solid understanding of industry challenges.
• Is tech-savvy and has experience with FBO software or aviation-related systems such as CRM, maintenance, or accounting tools.
• A start-up mentality with the ability to thrive in a fast-paced, dynamic environment is crucial, as is a curious and experimental mindset, always seeking ways to improve.
• Possesses excellent communication skills, both written and verbal, in English.
• Can build and sustain long-term customer relationships based on trust and collaboration.
• Holds a degree in business, communications, or a related field (preferred).
• Is open to occasional travel within the UK and internationally.

What We Offer:

• A flexible, remote working environment.
• A supportive, flat team structure valuing innovation and collaboration.
• Opportunities to grow and develop in the aviation technology sector.
• Engagement in meaningful assignments that make a global impact.

About Us:

Amsterdam Software provides FBO One, the leading global solution for aircraft handling and fuel management. Trusted by airport operators at over 150 locations worldwide, our service ensures seamless, secure, and 24/7 operational effectiveness. We are a small but dynamic team, distributed globally, and take pride in fostering a collaborative, innovative, and relaxed work environment.

Amsterdam Software is an equal-opportunity employer, seeking candidates based solely on their qualifications and enthusiasm for delivering excellence. Join us in shaping the future of aviation technology.

Apply now to take your career to new heights!

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer - vets/disabled

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact [e-mail].

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.