Customer Success Manager

Propel; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

Une startup ConTech dynamique recherche un Customer Success Manager pour renforcer sa fonction CS. Le candidat idéal gérera un portefeuille de clients clés, garantissant une intégration réussie et l'adoption des outils numériques. Avec une expérience solide dans la gestion de comptes et d'excellentes compétences en communication, vous jouerez un rôle clé dans la satisfaction client et l'optimisation des relations.

Qualifications

• 2-5 ans en Customer Success ou Account Management, de préférence en SaaS ou ConTech.
• Expérience avec des parties prenantes de la construction.
• Capable de gérer plusieurs comptes et priorités.

Responsibilities

• Servir de point de contact principal pour les clients.
• Développer des relations solides avec les parties prenantes.
• Conduire des examens commerciaux trimestriels (QBR).

Skills

Communication

Organisational Skills

Relationship Building

Tools

Salesforce

JIRA

Power BI

Confluence

Job description

Customer Success Manager Opportunity!

We are currently representing a ConTech Startup who are looking to grow their CS function.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of Tier 1&2 construction industry clients, ensuring successful onboarding, adoption, and retention.
• Develop strong relationships with key stakeholders including project managers, document controllers, engineers, and execs.
• Deliver tailored onboarding and training sessions that drive platform usage and long-term value.
• Proactively monitor account health and user activity; identify and resolve issues before they impact client satisfaction.
• Lead quarterly business reviews (QBRs), project check-ins, and engagement strategies to support customer goals.
• Collaborate with Product and Sales teams to relay client feedback and identify upsell and cross-sell opportunities.
• Maintain detailed account documentation in CRM tools (e.g., Salesforce, Hubspot) and manage renewals in partnership with the commercial team.
• Travel to client offices and construction sites across the UK as needed to strengthen relationships and support implementation.

Key Requirements

• 2–5 years in Customer Success, Account Management, or related client-facing roles—ideally in SaaS or ConTech.
• Experience working with construction stakeholders or delivering digital tools in the AEC sector.
• Excellent communication and relationship-building skills across technical and non-technical audiences.
• Strong organisational and problem-solving ability; confident managing multiple accounts and priorities.
• Comfortable using tools like Salesforce, JIRA, Power BI, Confluence, and similar platforms.