Customer Success Manager

Ambis Resourcing; England; Remote; GBP 40,000 - 60,000; Full time

Job summary

A growing software company in the UK is seeking a Customer Success Manager to work with 45 existing clients. The position is home-based with occasional travel to client sites. The ideal candidate should have experience in customer success, particularly with ERP and accounting software. Responsibilities include ensuring client satisfaction and assisting account managers with issues. Strong communication and problem-solving skills are essential.

Qualifications

• Must have experience in client-facing roles with software products.
• Understanding of how businesses operate and software licensing.
• Strong experience with various types of software related to ERP, accounting, and customer management.

Responsibilities

• Manage relationships with 45 existing clients ensuring their success.
• Assist other account managers with customer success issues.
• Travel to client sites as necessary, working mostly from home.

Skills

Customer relationship management

Communication skills

Understanding of ERP software

Client facing experience

Problem-solving skills

Job description

Customer success Manager -ERP software , SAP B1, Software Sales, Account Management,

This role is work with 45 existing clients as a customer success manager.

This job is home based with travel to client sites when necessary and 1 day every 3 months in the office (or on a team day).

This is a well run company, with a good ERP solution that works. Your job is to buddy up with the other account manager and help them with the "customer success issues" so you will be at the front of the client relationship making sure they are happy.

You need to have worked in a client facing role working with customers and understand:

How business run

Software licensing

Professional services (Implementation and support)

You will be a chatty, cheerful person who can listen, understand and then help improve things.

If you have strong customer success experience with:

Erp software

Accounting software

WMS software

Manufacturing / MRP software

CRM software

Distribution or wholesales software

Please apply and I'll read your CV, thanks Jake.