Customer Success Manager:

Cherry Professional; East Midlands; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruitment firm is looking for a Customer Success Manager to ensure smooth onboarding for new clients, provide training, and manage relationships to maximize product value. The ideal candidate will possess strong interpersonal skills, experience in project management, and a background in customer relationship building. The role offers a salary of £25,750 plus bonuses and operates on a hybrid model after probation.

Qualifications

• At least 2 years of experience in Customer Success or related fields.
• Experience with onboarding and training customers.
• Knowledge of upselling strategies.

Responsibilities

• Guide new clients through the onboarding process.
• Provide personalized training sessions.
• Manage onboarding activities and project setup.
• Identify upselling opportunities during onboarding.

Skills

Excellent interpersonal and communication skills

Strong presentation skills

Good Microsoft Office knowledge

CRM knowledge

Ability to identify upselling opportunities

Great organisational skills

Good customer relationship building skills

Multi-tasking skills

Education

Minimum 2 years of experience in a similar role

Project/account management or onboarding/training experience

Experience in the property industry

Tools

CRM software

Microsoft Office

Job description

Customer Success Manager | £25,750 plus performance bonus | Derby DE21
Monday to Friday 9-5:30pm (hybrid after probation)

As a Customer Success Manager, you will be the first point of contact for new clients, guiding them through their onboarding process and ensuring they get the most value out of our products from day one! Cherry Professionalare seeking a highly motivated and experienced individual to deliver exceptional onboarding experiences, providing personalised training sessions, and conducting online seminars for larger groups. Your daily tasks will involve a mix of activities, including project managing setup, managing the onboarding process, and ensuring customers are fully integrated into the business ecosystem

What we’re looking for:

• Excellent interpersonal and communication skills
• Strong presentation skills
• Good Microsoft Office and CRM knowledge
• Ability to identify upselling opportunities of new features
• Marketing experience is desired
• Ability to see tasks through to completion
• Good customer relationship building skills
• Great organisational and multi-tasking skills

Nice to Have Skills

• Project/Account management or onboarding/training experience
• Experience of the property industry is desired
• Can-do attitude and will be highly self-motivated

Preferred Education and Experience

• We are looking for candidates with project/account management or onboarding/training experience
• Experience in the property industry is desired
• Minimum 2 years of experience in a similar role

The finer elements of the role include:

• Ensure a smooth and efficient onboarding process by collaborating with internal teams
• Provide training for both new and existing customers on all aspects of business platforms
• Conduct online training sessions for both individuals and large groups
• Highlight the return on investment (ROI) from the very beginning
• Identify opportunities to upsell additional products during the onboarding process
• Address customer queries and technical issues
• Develop and maintain strong, long-term relationships with customers

Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.