Customer Success Manager

Nurtur; Derby; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Customer Success Manager to join their dynamic team. In this full-time role, you will be instrumental in customer retention and growth, building strong relationships through exceptional service and strategic guidance. Your creativity and proactive mindset will help clients optimize their marketing strategies and achieve outstanding ROI. This forward-thinking company values inclusivity and offers a supportive environment where you can thrive. If you're ready to make a significant impact and help others succeed, this opportunity is perfect for you.

Qualifications

• Experience in Account Management or Customer Success, preferably with SaaS.
• Strong communication and problem-solving skills.

Responsibilities

• Support and expand customer accounts while serving as the main contact.
• Deliver monthly strategy and ROI reviews to clients.

Skills

Account Management

Customer Success

SaaS Platforms

Digital Marketing

Communication Skills

Problem-Solving

Organizational Skills

Presentation Skills

Creative Thinking

Job description

Nurtur is looking for a Customer Success Manager.

Nurtur is a diverse group of businesses united by a commitment to delivering maximum growth potential to Estate and Letting Agents.

Using our bespoke software and strategic marketing packages, we generate and nurture leads to help our clients expand their market share.

The opportunity

Are you passionate about providing world-class customer service? This is a fantastic opportunity to join a fast-growing company at the forefront of digital marketing as part of Nurtur’s Customer Success team.

We’re seeking a friendly and experienced Customer Success Manager for a full-time role. You will be responsible for customer retention and growth across our brands, building strong relationships through excellent service, training, and guidance to optimize marketing strategies and ROI, exceeding retention targets.

At Nurtur, we value culture and are committed to creating an inclusive, supportive environment where you can thrive and do rewarding work.

About You

• Previous experience in Account Management or Customer Success, preferably with SaaS platforms.
• A proactive self-starter with initiative.
• Creative thinker capable of innovative solutions.
• Excellent communicator with strong writing and presentation skills.
• Comfortable engaging via email, social media, video calls, webinars, or in person.
• Good knowledge of digital marketing and its business value.
• Organized with strong follow-up skills.
• Problem-solving skills with adaptability and logical thinking.
• Positive, proactive attitude with a passion for helping others succeed.
• Ability to multitask, prioritize, and manage time effectively.

Roles and Responsibilities

• Support, adopt, and expand your assigned customer accounts.
• Serve as the main contact for your customers.
• Handle upselling and renewal inquiries.
• Deliver monthly strategy and ROI reviews.
• Collaborate on educational materials to enhance product adoption and NPS.
• Engage with customers on social media.
• Act as escalation point between customers, Support, and Product teams.
• Understand customer objectives and how our product can meet them.
• Represent the brand positively in all interactions.

Location: Derby

Hybrid working available after probation.

Please note: Candidates must have the right to work in the UK; we cannot sponsor visas.

No agencies.