Customer Success Manager

Treatwell; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading salon management software company in London is seeking a Customer Success Manager to onboard new partners and ensure their success. You will educate salon owners, support their queries, and collaborate with sales teams. Ideal candidates are strong communicators and problem-solvers. The role offers benefits such as 28 days of holiday and monthly vouchers.

Benefits

28-days holiday plus bank holidays

Monthly £40 Treatwell vouchers

Mental health support

Cycle to work scheme

Growth funds for development

Beneficial pension scheme

Qualifications

• Proven track record of exceeding targets in previous roles.
• Ability to educate and coach others on digital tools.
• Strong interpersonal skills to build rapport with partners.

Responsibilities

• Onboard new salon partners and address their queries.
• Educate salon owners on using digital tools effectively.
• Identify partner needs to ensure their success on the platform.
• Collaborate with sales teams for smooth deal activation.
• Support existing partners with inquiries post-onboarding.

Skills

Strong communication

Team player

Problem solver

Adaptability

Persuasiveness

Job description

Customer Success Manager - UK

For us to succeed in digitising the hair and beauty industry, we have a highly driven Customer Success team ready to drive high engagement and performance with our salon partner base specifically during their early months at Treatwell, and more widely during the rest of their partnership with us.

We’re ambitious and have big growth plans in store for our UK market. With this in mind, we need to support our new partners in being successful, ensuring their onboarding experience is seamless, and delivering an excellent customer experience once they have completed their onboarding.

Responsibilities

• Onboard new salon partners and support them with any queries necessary to activate them on our marketplace
• Educate and coach salon owners and their teams on how to digitise their business, utilising the tools we provide them
• Understand our partner's needs and identify the most effective training tools to create sticky engagement, making sure our Salons understand the full benefit of adopting our technology
• Identify specific needs and pain points to eliminate the risk of unsuccessful partners, setting them up for success
• Closely collaborate with Inside Sales and Field Sales to ensure new deals go live promptly and smoothly
• Support existing partners that have completed their onboarding process with their queries, specifically working with our CX team on more complex cases or supporting the Retention team with recently retained partners
• A product expert - being able to confidently educate our salon partners on the best ways to use the software and generate revenue from our SaaS enabled marketplace

About You

• Patient and able to adapt your style to match the needs of our partners
• Persuasive and resilient, you’ll advocate the benefits of the online world, and find the best tools to create excitement and commitment in our partners
• You are comfortable with ambiguity, and like to deep dive into processes to find opportunities to improve ways of working
• You are able to translate partner's feedback into internal requests to improve our product and value proposition
• Strong communicator, able to build rapport with both partner and colleagues
• A team player, motivated by the success of the team as well as your individual performance
• Objective driven, with a proven track record of exceeding targets
• Problem solver with a proven commitment to seeing things through and achieving long-term results, demonstrated by longevity and success in previous roles

About Treatwell

Hi, we’re Treatwell. Nice to meet you.

We’re a team of 700 passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And….breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

We’ll treat you to:

• 28-days holiday, plus bank holidays
• Monthly £40 Treatwell vouchers so you can treat yourself too
• Mental health support through our partnership with Plumm
• Benefits platform offering cycle to work scheme, high street discounts and other perks
• Growth funds for you to develop and grow with your team
• A beneficial pension scheme and enhanced parental pay & leave policy

Equal Opportunity

Treatwell is an ‘Open to All’ employer and warmly welcomes every body to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.