Customer Success Manager

Bright Purple; City of Edinburgh; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading company in the SaaS industry seeks a Customer Success Manager to enhance client onboarding, engagement, and retention. This role demands strong relationship-building skills and a proactive approach to support clients effectively in a dynamic environment, ensuring their success on the platform.

Benefits

Salary up to £35,000 with performance-based bonuses

33 days annual leave

Premium Apple equipment

Workplace pension scheme

Supportive team environment

Qualifications

• Proven experience in Customer Success or Account Management within B2B SaaS.
• Strong relationship-building and communication skills.
• Proactive and solutions-driven mindset.

Responsibilities

• Manage the end-to-end onboarding process for new customers.
• Build and maintain strong relationships with key accounts.
• Monitor customer usage data to address engagement gaps.

Skills

Relationship Building

Communication

Customer Engagement

Problem Solving

Tools

HubSpot

Zendesk

Slack

Job description

Customer Success Manager - Edinburgh

I am currently working with a rapidly growing SaaS company that is making a real impact in its sector. They’re looking to bring on board a talented Customer Success Manager who is passionate about customer onboarding, long-term client success, and driving product adoption.

This is an excellent opportunity for someone who thrives in a fast-paced environment, loves building relationships, and wants to work for a company where their input genuinely makes a difference.

What is in it for you:

• Salary up to £35,000 with performance-based bonuses
• 33 days annual leave
• Premium Apple equipment
• Workplace pension scheme
• A supportive, close-knit team environment
• The chance to work for a company where your contribution will have real impact

The role:

You’ll take ownership of the customer onboarding process, ensuring new clients are set up for success and quickly see the value of the platform. Beyond onboarding, you’ll be a trusted partner for your accounts, focusing on engagement, retention, and growth opportunities.

Key responsibilities:

• Manage the end-to-end onboarding process, ensuring a smooth and timely go-live for new customers.
• Develop bespoke onboarding plans tailored to each client’s goals and business needs.
• Deliver training sessions and provide hands-on support to ensure clients are confident using the platform.
• Build and maintain strong relationships with key accounts, acting as their main point of contact.
• Collaborate with internal teams including Sales, Product, and Support to drive customer success.
• Monitor customer usage data to proactively address any risks or gaps in engagement.

To be considered, you will have:

• Proven experience in Customer Success, Account Management or Onboarding within a B2B SaaS environment.
• Strong relationship-building and communication skills.
• Confident delivering product training and driving customer engagement.
• Experience working with platforms such as HubSpot, Zendesk, and Slack (or similar).
• A proactive and solutions-driven mindset.
• Comfortable using data and insights to guide customer strategies.
• Someone who thrives in a dynamic, fast-growing company.

If you’re a Customer Success professional looking to take the next step with an exciting SaaS company, I’d love to hear from you. Please apply with your most up-to-date CV for consideration.

Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.