Customer Success Manager

JR United Kingdom; Blandford Forum; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading tech events company in Blandford Forum seeks a Customer Success Manager to manage a portfolio of accounts, enhance customer satisfaction, and drive growth. This role offers a salary up to £35,000, a monthly team bonus, hybrid work, and other benefits like enhanced parental leave and life insurance.

Benefits

Salary up to £35,000

Team bonus (~£500/month)

23 days annual leave + bank holidays + birthday off

Hybrid work (1-2 days in the office per week)

Enhanced Sick Leave

Pension scheme

Employee Assistance Program (Healthy Minds Bupa)

Life Insurance (3x basic salary)

Cycle to work scheme

Qualifications

• Experience in account management, customer success, or sales.
• Strong communication and relationship-building skills.
• Organized, proactive, and results-oriented.

Responsibilities

• Conduct engaging product demonstrations for customers.
• Identify upsell opportunities and build a sales pipeline.
• Maintain accurate CRM records.
• Enhance customer satisfaction and retention.
• Manage account tasks for active clients.

Skills

Account management experience

Strong communication skills

Relationship-building skills

Commercially minded

Organized and proactive

Results-oriented

Ambition to grow

Job description

Social network you want to login/join with:

Customer Success Manager, Blandford Forum

Client:

Location:

Blandford Forum, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

2

Posted:

04.08.2025

Expiry Date:

18.09.2025

Job Description:

Citrus Recruit is excited to be recruiting for a Customer Success Manager for an award-winning events company.

As a Customer Success Manager, you will manage a portfolio of smaller accounts, increase spend, and oversee renewals. There is a clear path to progress to a Senior Account Manager role.

The client is a forward-thinking tech company in the events industry, offering a market-leading virtual, hybrid, and in-person event platform with interactive features such as real-time video, chat networking, live polling, and video breakout rooms.

The ideal candidate should be able to commute to Dorset 3-4 days per week.

Responsibilities & duties

• Conduct engaging product demonstrations for prospects and existing customers
• Identify upsell opportunities, build a sales pipeline, and create urgency to drive growth
• Maintain expertise in the company's products, stay informed on industry developments, and monitor competitors
• Ensure CRM records are accurate and up-to-date
• Enhance customer satisfaction, retention, and support portfolio expansion
• Lead post-event reviews to deliver value, gather feedback, and identify renewal opportunities
• Manage general account tasks for active clients

Skills & experience

• Experience in account management, customer success, or sales
• Strong communication and relationship-building skills
• Commercially minded with a passion for technology and customer success
• Organized, proactive, and results-oriented
• Ambitious with a desire to grow within the company

Benefits

• Salary up to £35,000
• Team bonus (~£500/month)
• 23 days annual leave + bank holidays + birthday off
• Hybrid work (1-2 days in the office per week)
• Team incentives
• Enhanced Parental Leave
• Enhanced Sick Leave
• Pension scheme
• Employee Assistance Program (Healthy Minds Bupa)
• Life Insurance (3x basic salary)
• Cycle to work scheme

If interested, please apply today. Citrus Recruit is an equal opportunity employer committed to diversity and inclusion. If you do not hear back within 10 days, your application was not successful this time. Please visit our website for more opportunities.

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