Customer Success Manager

Esri UK; Aylesbury; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Annual bonus ~20%

6% company pension

Private healthcare

Cash plan

Gym/wellbeing contribution

Cycle to Work

Flexible working

Job summary

Esri UK is seeking a Customer Success Manager to join our Internal Sales team in a hybrid role based in Aylesbury. You will build strong relationships, understand customer needs and help organisations maximise the value of the ArcGIS Platform.

The role focuses on customer success, retention and identifying opportunities for services, training and data, with a starting salary circa £30,000 plus a generous annual bonus of 20%.

Qualifications

• Experience in customer-facing, account management or customer success roles.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Commercial awareness to identify opportunities and drive growth.

Responsibilities

• Build strong, long-term relationships with customers at all levels.
• Engage with customers to understand business needs and how GIS can help.
• Promote adoption and development of ArcGIS within organisations.
• Act as a trusted advisor and resolve customer queries with cross-team support.
• Support retention and growth of existing spend across software renewals, licenses, services and data.
• Identify opportunities for professional services, training and data.
• Manage forecast and pipeline to achieve sales and customer growth targets.
• Develop understanding of ArcGIS platform to meet customer needs.

Skills

Relationship building

Communication

Customer facing

Account management

Sales awareness

B2B software

GIS knowledge

Tools

ArcGIS Platform

Job description

Hybrid working: 3 days per week in our Aylesbury office, for the first six months

Salary: Circa £30,000 per annum starting salary, depending on experience, plus a generous annual bonus scheme of 20%

Role Overview:

Esri UK is looking for a Customer Success Manager to join our Internal Sales team. This is an exciting opportunity for someone who enjoys building relationships, understanding customer needs and helping organisations make the most of their technology.

We're looking for someone with strong relationship-building and communication skills, a customer-focused approach and the commercial awareness to identify opportunities that will help our customers succeed.

You'll work with both existing and new customers, acting as a trusted advisor and helping them maximise the value of the ArcGIS Platform.

As a Customer Success Manager, you will:

• Build strong, trusted and long-term relationships with customers at all levels of their organisation.
• Engage with existing and new customers to understand their business needs and how GIS can support them.
• Help customers maximise the benefits of GIS and promote the adoption and development of its use within their organisations.
• Act as a trusted advisor, taking ownership of customer queries and working with colleagues across Esri UK to resolve issues.
• Support the retention and growth of existing customer spend across software renewals, Enterprise License Agreements, technical services and data.
• Identify and close opportunities for professional services, training and data where these support customer success.
• Manage a forecast and pipeline to achieve agreed sales and customer growth targets.
• Develop your understanding of the ArcGIS Platform and how it can support different customer requirements.

You would make a great Customer Success Manager if you have:

• Experience in a customer-facing, account management, sales or customer success role.
• Strong interpersonal skills and enjoy developing relationships with customers and colleagues.
• Excellent communication skills, with the ability to communicate clearly and confidently.
• A customer-centric mindset and genuine interest in understanding and solving customer needs.
• A commercial mindset and confidence identifying opportunities and working towards targets.
• The ability to work independently, manage your workload and take ownership of customer relationships.
• Strong listening and analytical skills, with the ability to understand customer needs and identify appropriate solutions.
• A genuine interest in technology and the ability to learn and understand the Esri product portfolio.
• Experience in B2B software sales or account management (desirable).
• Knowledge of GIS, software or technology solutions (desirable).
• A collaborative approach and enjoy working as part of a supportive and enthusiastic team.

At Esri UK, you'll be part of a growing, ambitious company where people are encouraged to bring their ideas, develop their careers and make a real difference.

We're proud of our culture. We believe in working collaboratively, sharing knowledge and supporting each other, while giving our people the trust and flexibility to do their best work.

You'll have the opportunity to work with talented people, learn from experts in their fields and contribute to work that has a genuine impact on communities, businesses and the environment.

If you're looking for a role where you can grow, make a difference and be part of a team that cares about what it does, we'd love to hear from you.

We offer:

• Generous annual bonus scheme (circa 20%)
• 6% company pension
• Private healthcare and Cash plan
• Monthly gym/wellbeing contribution
• Enhanced family-friendly policies
• Cycle to Work scheme
• Flexible working and support for continual learning and development
• & more!

Who are we?

Esri UK is the country's leading geospatial technology company, helping organisations understand the relationship between people, places and data to solve real-world problems that affect communities, businesses and the environment each and every day.

Behind every map is a story. From tackling climate resilience and supporting sustainability goals to enabling digital transformation and economic growth, our technology helps organisations understand what's happening, why it's happening and what action to take next.

We're a growing, ambitious business with a strong culture, a passion for innovation and a commitment to developing our people.

Esri UK is an equal opportunity employer. We recognise the importance and value of having a diverse and inclusive workforce and the benefits this brings to both our employees and our customers.