Customer Success Lead, Dairy SaaS & Data Insights

GEA Germany GmbH; Belfast; On-site; GBP 50,000 - 70,000; Full time

Job summary

GEA Germany GmbH is seeking an experienced Customer Success Leader in Belfast, Northern Ireland. The role involves leading a team to support farms in deploying the CattleEye product, ensuring successful customer onboarding and retention.

Your responsibilities include managing client relationships, delivering training, and analyzing data to enhance customer experiences. A background in agriculture and customer success is preferred. Join us in supporting farm businesses and animal welfare.

Qualifications

• Proven experience within the dairy livestock or wider agricultural industry.
• Demonstrated experience in a customer-facing role.
• Experience creating and delivering data analytics reports for customers.

Responsibilities

• Lead and manage the Customer Success team in building strong relationships with clients.
• Support pilot farms in transitioning to fully paying customers.
• Plan and deliver training sessions for global distributors on CattleEye product.

Skills

Customer relationship management

Data analytics

Presentation skills

CRM tools proficiency

Microsoft Office suite

Education

Honours degree in a technological agriculture-related subject

Tools

Microsoft PowerBI

Excel

Job description

GEA Germany GmbH is seeking an experienced Customer Success Leader in Belfast, Northern Ireland. The role involves leading a team to support farms in deploying the CattleEye product, ensuring successful customer onboarding and retention.

Your responsibilities include managing client relationships, delivering training, and analyzing data to enhance customer experiences. A background in agriculture and customer success is preferred. Join us in supporting farm businesses and animal welfare.