Customer Success Lead - ClimateTech SaaS

TN United Kingdom; Loughborough; Hybrid; GBP 80,000 - 92,000; Full time

Job summary

An innovative firm is seeking a Customer Success Lead to spearhead the customer success function within a dynamic ClimateTech SaaS environment. This role involves developing strategies to enhance customer retention and revenue growth while managing a talented team. As a trusted advisor, you will foster relationships with clients, ensuring they maximize the value from the product. This position offers great progression opportunities into a Head of Customer Success role as the company scales across the UK and US. If you have a passion for customer success and thrive in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Uncapped Commission

Hybrid Working

Progression Opportunities

Qualifications

• 5+ years of Customer Success experience in a SaaS start-up.
• Proven track record in managing successful teams and driving ROI.

Responsibilities

• Develop and manage customer success functions to ensure retention.
• Build strong business relationships and drive product adoption.

Skills

Customer Success Management

SaaS Experience

Team Leadership

Client Relationship Management

KPI Tracking

Job description

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Customer Success Lead - ClimateTech SaaS, Loughborough

Client:

Location:

Loughborough, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

Job Reference:

8ae5da67df1d

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

The role:

• Develop, design and manage all aspects of the customer success function, including building a CS mission and implementing new processes to ensure customer retention and drive revenue expansion
• Manage and grow a successful Customer Success team, define KPIs, track metrics, drive process improvements and develop a scalable CS playbook whilst fostering a customer-centric culture
• Facilitate onboarding, smooth implementation and drive early product adoption
• Become a trusted advisor for your clients on a global scale, building strong business relationships and ensuring they are getting maximum value and ROI from the product, whilst seeking new opportunities for upsell, cross-sell and growth
• Champion the voice of the customer internally, relaying feedback and insights to product and development teams to influence product evolution

About you:

• 5+ years Customer Success experience within a fast-paced, SaaS start-up environment
• Proven track record of managing a successful Customer Success team that have resulted in strong ROI, upsell and reduced churn, with the ability to drive development of the CS function from scratch
• Experience in managing large enterprise accounts with a value of £1m.

The package:

• Up to £80,000 base + uncapped 20% commission (OTE £)
• HYBRID - 2-3 days p/w in Central London
• Great progression opportunities into a Head of Customer Success role as they continue to scale across the UK & US