Customer Success Lead

Franklin Fitch; Greater London; Hybrid; GBP 68,000 - 80,000; Full time

Job summary

A leading SaaS-based company is seeking a Customer Success Team Lead in London. You will manage a team, resolve complex customer issues, and drive customer satisfaction. The ideal candidate will have exceptional leadership qualities and a passion for customer service. Competitive salary and full benefits package are offered, along with the opportunity to significantly influence the direction of the team during a pivotal transformation.

Benefits

Competitive compensation

Full benefits package

Opportunity for career growth

Qualifications

• Strong background in team management and customer service delivery.
• Experience in SaaS environment is ideal.

Responsibilities

• Serve as primary escalation point for complex customer cases.
• Maintain strategic alignment with commercial objectives.

Skills

Team leadership

Customer service

Problem-solving

Emotional intelligence

Job description

Position: Customer Success Team Lead

Salary: up to £80,000

Location: Hybrid in London, UK

Are you a customer-obsessed leader and manager of teams in the SaaS space?

We are seeking a Customer Success Team Lead with a strong background in both team management and development and hands-on customer service delivery, ideally in a SaaS environment. You will be serving as the primary escalation point for complex cases, and spearhead the maintenance of strategic alignment with commercial objectives.

What do you need?

• A genuine passion for delighting customers, taking complex problems and solving them with determination and emotional intelligence.
• Exceptional team leadership skills and the ability to guide more junior customer success professionals.

What’s in it for you?

• Competitive compensation and a full benefits package.
• The opportunity to lead a dynamic team through a time of transformation, driving the direction of this change and working towards ambitious customer satisfaction targets.
• The chance to join a highly reputable global company with an excellent brand and reputation.

Don't miss out on this incredible career opportunity!