Customer Success Executive (Locums)

Locate a Locum; Belfast; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An innovative firm is seeking dynamic individuals for various roles in customer success and support. As part of a rapidly growing team, you will play a crucial role in building relationships with customers and ensuring their satisfaction with SaaS products. This exciting opportunity allows you to contribute to an evolving industry while enjoying a collaborative work environment. The company values work-life balance, offering flexible working arrangements and regular team activities. Join a forward-thinking organization that celebrates high performance and fosters personal development, making a significant impact in the healthcare sector.

Benefits

Free Parking

Flexible Working

Regular Team Lunches

Recognition Bonus Scheme

Latest Hardware and Software

Qualifications

• Strong understanding of SaaS products and customer engagement.
• Ability to build and maintain long-lasting customer relationships.

Responsibilities

• Ensure customer satisfaction and drive product adoption.
• Resolve customer issues promptly while considering their needs.

Skills

Customer Engagement

SaaS Knowledge

Technical Support

Relationship Building

Problem Solving

Education

Bachelor's Degree

Tools

CRM Software

Support Ticketing Systems

Job description

Whether you’re a super savvy Software Developer, an organised Team Leader or a QA who can squash a bug we’d love to hear from you! Below you can see the roles we are actively recruiting for, simply click into one that best matches your skill set to apply.

Customer Success Manager

Company Operations
Hybrid/Belfast

Role Overview: You will be responsible for building and maintaining strong, long-lasting relationships with our customer base. Your primary goal will be to ensure customer satisfaction, drive product adoption and maximise the value customers receive.

Compliance Officer

Company Operations
Hybrid / Belfast

Role Overview: This role requires an understanding of compliance requirements, knowledge of SaaS (Software as a Service) products, and customer engagement capabilities, and a passion for providing an excellent customer experience.

Customer Support Executive

Company Operations
Hybrid / Belfast

Role Overview: The role demands strong expertise in SaaS (Software as a Service) products and technical support, combined with a passion for delivering world-class service. The primary focus is on resolving customer issues promptly while considering their needs.

Customer Success Executive (Locums)

Company Operations
Belfast/Hybrid

Role Overview: As a Locum Success Executive, you will ensure that locums receive value from our platform through a combination of proactive outreach and automated engagement. You will focus on driving satisfaction, adoption, and retention.

Why work at Locate a Locum?

In just five short years we’ve grown from two staff to nearly thirty across two offices. In this time, we’ve changed the healthcare industry through our innovative technology.

We encourage our team to continually develop themselves and their career within a collaborative environment; if anyone has an idea of how to improve our product or service, we want to hear it.

What are the perks?

Location & Free parking

We have two spacious offices based in Belfast City, a short walk from major transport hubs, and an even shorter walk from great cafes and restaurants. We also offer free parking.

We provide the latest hardware and software, allowing you to work to the best of your ability without any worries.

Work/Life Balance

We want our team to be happy and healthy. We ensure a good work-life balance by offering flexible working, regular team lunches, and away days. Having fun is one of our core company values.

Recognition Bonus Scheme

On top of your well-earned salary, we identify and celebrate high performance and task ownership with our company bonus programme.

Don’t see anything that suits your skills?

We are always on the lookout for top talent. If you don’t see a role that suits but think you have what it takes to join our fast-paced team, email us directly at [e-mail].

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