Customer Success Executive in Leeds)

Corecom Consulting Limited; Leeds; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join an award-winning RegTech company as a Customer Success Executive, where you'll support clients in maximizing their usage of a leading compliance platform. This role emphasizes strong communication and problem-solving skills, with opportunities for professional development and well-being in a collaborative team environment.

Benefits

25 days holiday, rising to 30 with service

Private medical insurance (including dental & optical)

Enhanced maternity/paternity leave

Paid volunteer day each year

Cycle to work scheme & on-site gym

Pension & life assurance

Inclusive culture and active support for wellbeing

Qualifications

• Driven and engaging with stakeholders.
• Excellent communication skills.
• Willing to learn with full training provided.

Responsibilities

• Building trusted relationships with clients.
• Supporting clients in using the compliance platform.
• Identifying growth opportunities within existing accounts.

Skills

Communication

Problem Solving

Customer-Centric

Job description

Customer Success Executive - Tech Scale-Up | Hybrid | West Yorkshire

Are you a confident communicator who thrives on building strong client relationships? Would you like to be part of a growing tech company where your work genuinely helps businesses protect themselves from fraud? If so, this could be the perfect opportunity.

A fast-growing RegTech company is looking for a proactive and people-focused Customer Success Executive to join their dynamic team. You'll play a key role in supporting a portfolio of business clients, ensuring they get maximum value from a market-leading compliance platform.

What You'll Be Doing:

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Developing trusted relationships with a varied client base across multiple sectors

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Acting as a key contact for product queries, training, and ongoing support

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Helping clients comply with Anti-Money Laundering regulations by using the platform effectively

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Identifying growth opportunities and introducing relevant new services or features

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Monitoring client engagement and addressing challenges before they become issues

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Conducting regular account reviews and ensuring clients stay up to date with industry developments

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Contributing to a supportive and collaborative team environment

What We're Looking For:

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Someone driven, customer-centric, and comfortable engaging with a wide range of stakeholders

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Excellent communication and problem-solving skills

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A willingness to learn - you'll receive full training on both the product and regulatory landscape

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Adaptability and a desire to grow within a successful and expanding team

Why Join?

This is a certified "Great Place to Work" and an award-winning employer with a genuine commitment to professional development and employee wellbeing. You'll be supported with clear progression paths, regular feedback, and a great mix of benefits.

Benefits Include:

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25 days' holiday rising to 30 with service

*

Private medical insurance (including dental & optical)

*

Enhanced maternity/paternity leave

*

Paid volunteer day each year

*

Cycle to work scheme & on-site gym

*

Pension & life assurance

*

Inclusive culture and active support for wellbeing and social impact

If you're looking for a role where you can make a real impact, build meaningful relationships, and grow your career in a thriving tech business - we'd love to hear from you.