Customer Success Executive (German + one European language)

Winnow; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A sustainability-focused technology company is seeking a Customer Success Executive in London. The ideal candidate will have advanced proficiency in German and another European language, along with skills in customer service and organization. This role involves building client relationships, managing onboarding, and optimizing outcomes using data analysis. The company values passionate individuals committed to reducing food waste.

Qualifications

• Recent graduate or 1-2 years of experience.
• Intermediate Excel skills preferred.
• Excellent communication skills in English and German.

Responsibilities

• Build strong client relationships for success.
• Manage onboarding and training of client teams.
• Monitor site performance and client reports.
• Troubleshoot and analyze data to optimize outcomes.
• Assist the customer support team with inquiries.

Skills

Advanced proficiency in German

Proficiency in another European language

Customer service skills

Organizational skills

Education

Likely degree educated

Tools

Excel

Job description

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Customer Success Executive (German + one European language), London

Client: Winnow

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 7be9452726a6

Job Views: 5

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

About us

Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re committed to solving this problem and are looking for passionate individuals to join us. At Winnow, we believe food is too valuable to waste and that technology can revolutionize food production.

Founded in London in 2013, Winnow helps the hospitality industry reduce food waste using internet of things tools. Operating in over 70 countries with offices in London, Dubai, Shanghai, Singapore, Romania, and North America, we serve blue-chip clients like Accor Hotels, IKEA, IHG, Marriott, and others.

Our clients typically reduce waste by over 50%, leading to significant food cost savings and increased profitability. Our innovative AI technology, Winnow Vision, automatically tracks food waste and has received awards at the World Economic Forum.

We value our core principles such as honesty, action, humility, and a passion for food and sustainability. We aim to build a diverse, motivated team dedicated to making a positive impact on the planet.

About the operations team

The Operations team manages onboarding and ongoing support for our clients, ensuring successful deployment and scaling of our technology across various markets. The team works from London, Dubai, Singapore, and Chicago.

About the role

This position offers an opportunity for a driven, tri-lingual individual to support our European markets. The role involves regional and international travel, approximately 25% of the time.

Key objectives

• Build strong client relationships to ensure success with Winnow’s system;
• Manage onboarding and training of client teams in person and remotely;
• Monitor site performance and client reports to meet waste reduction targets;
• Troubleshoot and analyze data to optimize outcomes;
• Collaborate with clients and internal teams to improve processes and product delivery;
• Assist the customer support team with client inquiries.

Requirements

Education and experience

• Likely degree educated; recent graduate or 1-2 years experience;
• Advanced proficiency in German and another European language (Dutch, Italian, French, or Spanish);
• Intermediate Excel skills preferred.

Personal attributes

• Results-driven, motivated, and data-oriented;
• Exceptional customer service skills, calm under pressure;
• Ownership and accountability in work;
• Experience working in global teams and building relationships across borders;
• Excellent communication skills in spoken and written English and German;
• Persuasive, personable, and relationship-focused;
• Meticulous attention to detail;
• Strong organizational and time management skills;
• Adaptable to change and proactive.

Our shared attributes

• Passionate, humble, and committed to food value and sustainability;
• Transparent, collaborative, and proactive in seeking improvement;
• Enthusiastic about making a positive social impact.