Customer Success Executive

JR United Kingdom; Wales; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT Services company in the UK is seeking a Customer Success Executive to enhance client relationships and ensure service delivery. This role involves managing client accounts, providing IT support, and collaborating with internal teams. The ideal candidate will have solid IT knowledge and strong communication skills, contributing to a supportive work culture focused on employee development.

Benefits

Private healthcare

Life insurance

Healthcare cash plan

Flexible work options

Ongoing training access

Qualifications

• Solid understanding of IT infrastructure: networks, servers, cloud computing, and cybersecurity.
• Proven experience in a customer-facing role within an MSP or IT service environment.

Responsibilities

• Build and nurture strong relationships with clients.
• Oversee client onboarding, renewals, and day-to-day account management.
• Provide consultative support on IT infrastructure.

Skills

Communication

Problem Solving

Client Relationship Management

IT Infrastructure Knowledge

Job description

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We are currently recruiting for a recognised IT Services company for the role of Customer Success Executive. It’s an exciting opportunity to join a national growing organisation that values its people, encourages collaboration, and is passionate about delivering innovative digital solutions. In this role, you’ll build strong client relationships and helping to ensure the smooth delivery of services.

What you’ll be doing:

• Build and nurture strong relationships with clients
• Oversee client onboarding, renewals, and day-to-day account management
• Provide consultative support on IT infrastructure including networking, cybersecurity, and cloud services
• Collaborate across internal teams (sales, support, technical) to deliver seamless service
• Track and report on client performance and satisfaction metrics
• Conduct client training sessions and gather feedback for continuous improvement

Main Skills/ Requirements:

• Solid understanding of IT infrastructure: networks, servers, cloud computing, and cybersecurity
• Strong communication skills—able to explain technical issues clearly to non-technical clients
• Proven experience in a customer-facing role within an MSP or IT service environment
• A team player with a proactive, problem-solving mindset
• Comfortable working in a fast-changing tech landscape

How you’ll be rewarded:

• Competitive salary and performance-based incentives
• Private healthcare, life insurance, and healthcare cash plan
• Individual development plans with access to ongoing training
• Flexible work options and supportive culture focused on work-life balance

This is an excellent opportunity for an experienced Customer Success Executive to join a leading IT Services company, that are driven towards success!

For further information on this Customer Success Advocate position, apply below!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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