Customer Success Executive

Benchmark Recruitment; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as a Customer Success Executive at a forward-thinking company. Join a dynamic team focused on delivering exceptional customer experiences and supporting business growth. In this pivotal role, you will manage customer relationships, provide quotations, and ensure accurate order processing using CRM systems. The ideal candidate will possess strong communication and organizational skills, along with a collaborative mindset. This role offers a generous benefits package and opportunities for career progression in a thriving business environment. If you are passionate about customer success and ready to make a significant impact, we want to hear from you!

Benefits

Generous Package

Career Progression

Development Opportunities

Qualifications

• Proven experience in customer service with strong communication skills.
• Ability to manage relationships and provide exceptional support.

Responsibilities

• Provide quotations and manage customer orders using CRM systems.
• Enhance customer relations and ensure timely responses to enquiries.

Skills

Customer Service Skills

Relationship Management

Communication Skills

Problem-Solving

Organizational Skills

IT Confidence

Collaborative Mindset

Supply-Chain Knowledge

Product Knowledge

Tools

CRM Systems

Job description

The Benefits: Generous package, career progression and development

The Hours: Full time, Monday-Friday

We are so delighted to be representing our client as their brilliant business continues to go from strength-to-strength. This is a truly exciting time to be joining our client’s business, and a real opportunity for an experienced, and driven Customer Success Executive to develop their career further. Our client is future-focussed, and as such are recruiting two Customer Success Executives to join their team to enhance the business and their customer’s journey further.

We are looking to speak to experienced Customer Success Executives who are passionate about delivering a first-class customer experience. We are looking for super-communicators; candidates who have exceptional interpersonal skills, love problem-solving and are confident building relationships with internal teams, and customers. This role will heavily support sales within the business and is therefore a pivotal position.

Typical Duties and Responsibilities:

1. Providing quotations to new and existing customers
2. Providing stock and price information to customers
3. Processing customer orders using the in-house CRM system
4. Updating and managing stock using internal systems
5. Managing contract renewals and agreements
6. Handling enquiries received from customers via telephone and email, ensuring all are responded to in a timely fashion
7. Enhancing customer relations by keeping in regular contact with them
8. Accurately maintaining all internal CRM systems, ensuring customer, order, stock and pricing information is accurate and up to date
9. Positively working across internal teams
10. Building strong relationships and ensuring all customers feel valued and supported at all times
11. Reviewing customer feedback, addressing any problems efficiently

We would love to hear from candidates who already have exceptional customer service skills and are experienced in the following:

1. Strong relationship management skills; confident building relationships with customers
2. Exceptional communication skills; whether it’s via telephone or email, we are looking to speak to candidates who truly value first-class communication
3. Highly organised and able to juggle a varied and fast-paced role
4. Confidence in IT; our client uses a range of CRM systems, whilst training will be provided we are looking to speak to candidates who are able to pick up systems quickly
5. Collaborative mindset
6. Professional
7. Strong supply-chain knowledge
8. Ability to pick up product knowledge quickly
9. Candidates who have a background within IT, and cloud support will be at a real advantage

For further information about this brilliant role, please contact Becca as soon as possible.