Customer Success Executive

JR United Kingdom; Portsmouth; Remote; GBP 35,000 - 55,000; Full time

Job summary

Ascertia is looking for a Customer Success Executive to join their team. This role involves supporting post-sales activities, ensuring customer satisfaction, and collaborating with engineering teams. Ideal candidates will have technical expertise in operating systems and cloud services, excellent communication skills, and a commitment to enhancing product performance.

Benefits

25 days holiday plus Christmas days

Pension scheme

Private medical insurance

Life insurance

Flexible working hours

Qualifications

• Hands-on experience with operating systems, databases, and cloud services.
• Experience in post-sales support and sales technical qualification.
• Ability to translate technical information for non-technical users.

Responsibilities

• Support sales and technical evaluation for customer success.
• Manage customer projects and ensure successful outcomes.
• Conduct product demonstrations and deliver training.

Skills

Technical Communication

Problem Solving

Customer Service

Education

Relevant Technical Degree

Tools

Microsoft Azure

Operating Systems (Windows, Linux)

Databases

Job description

Customer Success Executive, Portsmouth, Hampshire

Client:

Ascertia - Tinexta Infocert

Location:

Portsmouth, Hampshire, United Kingdom

Job Category:

Other

Work Arrangement:

Virtual job fairs

EU Work Permit Required:

Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Ascertia is a global leader in PKI and high-trust electronic signature solutions. The company designs and develops software products in-house and sells these globally, mainly through local reseller partners. With solid revenue growth, Ascertia is hiring new team members to drive sales and growth. This role offers an excellent platform for growth and working with a dynamic team to achieve global success.

The Customer Success Executive (CSE) is responsible for post-sales activities with new customers. The role involves translating technical information into understandable terms, resolving technical issues, and collaborating with engineering teams to implement features. As the first point of contact after sales, the CSE ensures customer satisfaction and product performance.

The ideal candidate will listen to customer and partner concerns, rephrase these concerns, and work with engineering to improve products and services. This is a technical role, requiring hands-on experience with installing operating systems (Windows and Linux), databases, and cloud services like Microsoft Azure. Training will be provided to support success.

Key Responsibilities:

• Support sales and partners in technical qualification and opportunity evaluation
• Assist with tender responses and technical proposals
• Conduct product demonstrations and presentations
• Lead Proof of Concepts (POCs) and solution deployments
• Manage customer projects and ensure successful outcomes
• Coordinate upgrades and support routine maintenance
• Handle support requests efficiently and communicate effectively
• Provide training and validate client requests
• Maintain technical documentation and materials
• Host remote sessions with key accounts
• Learn and understand Ascertia’s products, PKI, EU eIDAS, and GDPR regulations

Teamwork and Communication:

• Collaborate with other departments and support wider teams
• Provide feedback for product improvements and deployment efficiency

Flexibility in working hours and location is required, with remote work and occasional travel. High standards of presentation, communication, and self-discipline are essential.

Job Offer:

Competitive salary with bonuses, 25 days holiday plus Christmas days, pension scheme, private medical insurance, and life insurance. Expenses reimbursed. Home-based with occasional travel within the UK and internationally. Working hours are 09:00 to 17:30, with flexibility for multiple time zones.

Why Work for Ascertia?

Focus on high-trust PKI and electronic signature solutions, recognized globally, with strong industry reputation and leadership in EU eIDAS compliance. A friendly, relationship-focused team dedicated to excellence.

Product Information:

Since 2001, Ascertia has delivered high-trust solutions for digital signatures, timestamping, and certificate management. Key products include:

• SigningHub: A comprehensive signing platform available on-premise, private cloud, or multi-tenant cloud, facilitating document workflows.
• ADSS Server: A PKI framework supporting qualified and AATL certificates, key management, signing, and long-term validation.

Please ensure you have the appropriate work permit if you are not a UK passport holder. Applications should be submitted via the 'Apply now' button. No bank or payment details should be included in your application.