Customer Success Executive

Aspire Recruitment; Ormskirk; On-site; GBP 28,000; Full time

Job summary

A client in the travel industry based in Ormskirk is seeking a Customer Success Executive. The role involves managing customer complaints, communicating professionally, and maintaining CRM records. Ideal candidates will have 2 years of experience in customer support, excellent communication skills, and a passion for the travel industry. Benefits include holidays, pension contributions, and career growth opportunities.

Benefits

24 days holiday plus Bank Holidays

5% pension contribution

Discounted holidays

Qualifications

• 2 years experience in customer support/success, ideally in travel or hospitality.
• Excellent written and verbal communication skills.
• IT proficient with CRM systems and Microsoft Office.

Responsibilities

• Manage and investigate customer complaints and concerns.
• Communicate with customers via e-mail, phone, and written correspondence.
• Maintain accurate records in the company's CRM system.
• Support the Customer Support Manager with escalated complaints.

Skills

Customer complaint resolution

Written communication

Verbal communication

CRM proficiency

Microsoft Office Suite

Google Analytics

Job description

Job Title: Customer Success Executive
Location:Ormskirk – Office Based
Employment Type:Permanent
Salary:£28,000 per annum
Working Hours:Monday–Saturday, 9:00 am – 5:30 pm

Overview:Join our client as a Customer Success Executive, perfect for a candidate that has experience of managing & resolving customer complaints and post-travel concerns, ideally within a travel background due to this. You’ll work very closely with internal departments and also external suppliers in the ensuring of all complaints and concerns are resolved thoroughly and effectively.

Key Responsibilities:

• Manage and resolve all customer concerns – handling and investigating customer complaints.
• Communicating professionally with customer’s via e-mail, phone and written correspondence.
• Maintaining accurate records of all correspondence and resolutions in the company’s CRM system.
• Support the Customer Support Manager with the escalated complaints and in ad-hoc tasks as required.

Requirements:

• Minimum 2 years experience within customer support / success – within the travel, hospitality or any similar sectors would be desirable but not essential.
• Excellent written and verbal communication skills.
• IT proficient – confident using CRM systems and Microsoft Office Suite.
• Proficient in Google Analytics and Microsoft Office.
• Passion for the travel industry and customer-focused mindset.
• As this role is within walking distance of Ormskirk train station, it would be ideal to be on the Hunts Cross-Ormskirk trainline if you are reliant on public transport or if a driver, there are free on site car parking facilities.

Benefits:

• Holidays & Flexibility:24 days your birthday off (plus Bank Holidays) and the option to buy/sell leave.
• Financial Perks:5% pension contribution anddiscounted holidaysfor your own adventures.
• Career Growth:Be part of a team that values innovation, collaboration, and personal development.