Customer Success Executive

JR United Kingdom; London; Hybrid; GBP 35,000 - 55,000; Full time

Job description

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Customer Success Executive, London (Putney)

Location: London (Putney), United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

• Customer Success Executive (Events/Exhibitions)
• 3 days in the office, 2 days working from home

We’re looking for a highly organised Key Account Customer Success Executive to manage event delivery for pharmaceutical clients in a regulated environment. Acting as the main point of contact, you’ll oversee multiple accounts, ensure compliance, and coordinate closely with internal teams and stakeholders to deliver high-quality, seamless event experiences.

Event & Compliance Management

• Ensure all pharmaceutical events comply with industry regulations and internal processes.
• Manage contracts, speaker agreements, and materials to meet compliance standards.
• Maintain documentation for audits and coordinate approvals with external compliance partners.
• Oversee content and collateral to ensure accuracy pre-event.

Client Account Coordination

• Serve as the main contact for pharmaceutical clients, managing timelines, approvals, and communications.
• Tailor event delivery to meet client objectives and regulatory requirements.
• Liaise with client-side legal, finance, and medical teams to ensure proper documentation.
• Oversee multiple accounts, ensuring consistent support and delivery.

Internal Collaboration

• Coordinate with internal teams (marketing, ops, sales, finance) to align on event execution.
• Drive cross-functional communication and support compliance training across departments.
• Deliver post-event reports and gather feedback for continuous improvement.

About You

• Experience in client service, account management, or project coordination within the pharmaceutical or healthcare events space.
• Strong understanding of pharmaceutical compliance frameworks and approval processes.
• Excellent communication and interpersonal skills, with confidence working across multiple stakeholders.
• Highly organised and able to manage multiple projects simultaneously.
• Familiar with CRM platforms, project tracking tools, and documentation workflows.
• A proactive, detail-oriented mindset with a commitment to delivering exceptional client service.

We read each application carefully and respond quickly to anyone we think could be a good fit.