Customer Success Executive

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About the role

We are looking for a super organized, dynamic, friendly Customer Service Executive with bags of initiative and drive.

Our solutions directly power thousands of flexible workspace partners to accomplish their sales and marketing goals, from the global scale of WeWork to independent occupier advisors.

In July 2024, we processed $350m of contract value leads for Flexible Workspace Operators, making our system the largest source of supply and demand in the UK.

At our company, you will work on solving some of the hardest technology, data, and scale challenges that will set a new standard of workspace hospitality for hundreds of millions of professional workers worldwide.

About you

• Communication: Beyond speaking and articulating clearly, knowing how, what, and when to communicate with colleagues and clients.
• Organized: You will be challenged with various objectives and projects, requiring strong personal systems for organization and management.
• Open-minded: Open minds absorb new ideas, learn faster, ask great questions, and understand different perspectives more easily.
• High standards: You consistently pursue high-quality performance and outcomes in everything you do.

About the Customer Success Executive (CSE) Role

Our Customer Success team is central to our operations, working across the business and interacting with every team, client, and project.

• Supporting our Customer Success Managers in helping clients achieve their goals through our technology.
• Becoming an operational expert in our solutions to provide the best training and support for all customers.
• Preparing monthly and quarterly performance reports for clients and attending client meetings.
• Partnering with our Sales team on onboarding new clients, managing the experience, and keeping stakeholders informed.
• Sharing client input and feedback with our Product team for technology improvements.
• Conducting market research of new Flexible Workspace partners, onboarding data, and optimizing their brand and marketing assets for better outcomes.

Our Commitment to You

• Competitive salary & package.
• Fast-paced, fast progression career and company environment.
• Kind and compassionate colleagues and culture.
• Training and development: Initial training on our industry, software, and responsibilities, with opportunities for external courses within the first year.
• Flexible working: We prioritize effectiveness over rigid policies, allowing you to work where you are most productive.