Customer Success Executive

BRIGHTERBOX; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative company is seeking a Customer Success Executive to enhance client relationships and support their journey in immersive learning. This role is perfect for those passionate about education and technology, offering the chance to work with cutting-edge VR and AI solutions. In a dynamic startup environment, you'll play a vital role in ensuring customers receive exceptional service while developing your skills in customer success strategies. Join a supportive team that values learning and growth, and be part of a transformative journey in the education sector.

Benefits

25 days paid holiday plus bank holidays

Pension scheme

Learning & development budget

Fun and supportive culture

Qualifications

• Experience in a customer-facing role with a commitment to excellent service.
• Confidence with technology and enthusiasm for VR and AI solutions.

Responsibilities

• Strengthening relationships with clients and ensuring smooth onboarding.
• Providing ongoing support to help customers maximize platform value.

Skills

Customer Service

Technology Confidence

Proactive Approach

Adaptability

Organizational Skills

Education

Experience in Customer-Facing Role

Passion for Education

Tools

Virtual Reality (VR)

Artificial Intelligence (AI)

Job description

This company is an award-winning immersive education platform that leverages Virtual Reality (VR), Artificial Intelligence (AI), and Behavioural Science to deliver scalable soft skills training. By combining cutting-edge technology with innovative learning methods, it empowers people to develop essential skills in leadership, communication, and interviews.

Working with major organisations such as Orange, the University of Liverpool, and the Royal Society of Medicine, the company is redefining how individuals unlock their full potential. It offers a dynamic, fast-paced environment where ambitious professionals can grow alongside a pioneering team.

Role Overview

As a Customer Success Executive, you'll play a key role in strengthening relationships with clients, ensuring smooth onboarding, and providing ongoing support to help customers maximise the value of the platform. Your mission is to turn customers into advocates while ensuring they receive a best-in-class experience.

You’ll be joining a fast-growing team at the forefront of immersive learning and have the opportunity to develop expertise in VR, AI, and customer success strategies. With a strong learning culture, a supportive team, and a hybrid working setup, this is an exciting opportunity to be part of one of the industry’s hottest startups.

What You’re Good At

• Experience in a customer-facing role with a commitment to excellent service
• Passion for education and making a difference in people’s learning journeys
• Confidence with technology and enthusiasm for VR and AI solutions
• Proven ability to go above and beyond (whether in work, studies, or extracurriculars)
• Proactive, hands-on approach with adaptability to evolving customer needs

Bonus Points For

• Experience in a start-up, EdTech, or fast-paced environment
• Exposure to sales strategies and customer success methodologies
• Strong organisational skills with the ability to manage multiple clients and projects

Culture & Benefits

• Hybrid working environment with 25 days paid holiday plus bank holidays
• Pension scheme and learning & development budget
• Fun and supportive culture—a team that balances challenge with enjoyment
• Opportunity to work in a high-growth startup, learning from experienced entrepreneurs