Customer Success Executive

JR United Kingdom; Lisburn; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a fast-growing technology company as a Customer Success Executive in Belfast. You will enhance client relationships, drive growth, and deliver excellent service to B2B clients. This role offers career progression and a supportive environment for professional development.

Qualifications

• Minimum 1 year in customer-facing or account management role.
• Experience in B2B accounts management preferred.
• Strong analytical abilities and proficiency in Excel required.

Responsibilities

• Manage and develop multiple client accounts.
• Lead contract negotiations and upsell discussions.
• Collaborate with teams for seamless customer experiences.

Skills

Analytical abilities

Communication skills

Self-motivation

Tools

Microsoft Excel

CRM platforms

Job description

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Fancy the opportunity to join a fast-growing, innovative technology company that is seeking a Customer Success Executive to join their team here in Belfast? In this role, you’ll play a key part in strengthening client relationships, driving customer growth, and ensuring the successful delivery of solutions to a portfolio of valued B2B clients.

This is an exciting opportunity to progress your career within a supportive environment that encourages initiative, professional development, and long-term impact.

Key Responsibilities

• Manage and develop multiple client accounts, acting as a trusted advisor and identifying growth opportunities
• Lead contract negotiations and upsell discussions that align client and company goals
• Represent the business at external meetings, industry conferences, and events (occasional UK travel required)
• Collaborate cross-functionally with engineering and product teams to deliver seamless customer experiences and new product rollouts
• Support the onboarding of new clients and coordinate smooth handovers between teams
• Monitor account performance and provide regular updates and reports to both internal stakeholders and clients
• Stay up to date with market, industry, and customer trends to drive strategic growth opportunities
• Assist junior colleagues where appropriate and contribute to knowledge sharing within the team
• Resolve product-related issues efficiently by liaising with technical teams

What you’ll need for success:

• Minimum 1 year of experience in a customer-facing or account management role, preferably within technology, insurance, financial services, utilities, or consulting
• Proven experience managing multiple B2B accounts in a target-driven environment
• Strong analytical abilities and excellent proficiency in Microsoft Excel
• Excellent verbal and written communication skills
• Self-motivated with a demonstrable ability to learn new skills independently
• Familiarity with data-driven customer success strategies and/or CRM platforms