Customer Success Executive

Interu; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Private Healthcare

Life Assurance

Remote work 3 days/week

London WeWork access

Job summary

Interu is seeking a Customer Success Executive to join our hybrid team and support users of our Interu platform. You will be the first point of contact for queries, troubleshoot issues, and coordinate with Engineering and Product teams to deliver effective solutions.

You will also develop Help Centre content, onboarding campaigns and training sessions to ensure customers get the most from our platform. We value empathy, curiosity and collaborative problem solving.

Qualifications

• 2+ years in SaaS customer or technical support.
• Excellent written and verbal communication in English.
• Familiarity with Intercom or similar support tools.

Responsibilities

• Serve as first point of contact for customer queries and issues.
• Troubleshoot technical problems and coordinate responses with Engineering and Product teams.
• Create and maintain Help Centre resources and onboarding materials.
• Deliver training sessions to customers and suppliers.

Skills

Customer support

Technical support

English fluency

Cross-functional collaboration

Proactive problem-solving

Tools

Intercom

CRM systems

Job description

Founded in Austria in 2016, iov42 was born out of a bold vision: to unlock the potential of secure, transparent, and trustworthy data sharing across the world’s most complex industries.

Today, our team of experts spans 12 different nationalities and operates across Europe, bringing together a wealth of diverse perspectives and technical know-how to solve the unique challenges of our globalised economy.

About Interu:

We are passionate about the impact our product is making, especially in sectors like sustainable supply chain management and traceability. Our flagship application, Interu ( interu.io ), is enabling organisations to track forest risk commodities across their supply chains and meet sustainability targets and regulations. By doing so, we are helping combat deforestation and the illicit trade in commodity supplies. Designed for scalability, Interu supports an ever growing number of supply chains and organisations, with the flexibility to onboard other industries and products seamlessly.

Overview

As we expand, we’re continuously looking for Customer Success Executive profiles to ensure our users receive prompt, accurate and empathetic support when using Interu. Reporting to the Head of Customer Success, you’ll act as the first point of contact for queries, providing guidance, troubleshooting issues, and coordinating responses with the Engineering and Product teams where required. Alongside this, you’ll create and maintain high-quality user resources, from Help Centre documentation to onboarding campaigns, and deliver training sessions to help customers and suppliers get the best from the platform.

We’re a small team located throughout Europe, however, this role will principally be located around our London team. When we’re looking for new team members, we’re not just looking for fantastic background experience; we are also looking for people that are mission-driven and that fit our ethos of being kind, curious and collaborative.

About You

• 2+ years’ Customer or Technical Support experience in the SaaS industry, with a proven track record of resolving technical queries and supporting users
• Excellent written and verbal communication skills, able to create high-quality interactive content for user enablement, English business fluency essential.
• Fluency in other languages is a plus, particularly Mandarin, Portuguese, German, French and Dutch
• Self-motivated, proactive and pragmatic, with a problem-solving mindset and the ability to remain calm under pressure
• Diligent, highly organised and attentive to detail, capable of managing multiple workstreams effectively
• Curious about the product, eager to test and trial features to gain complete mastery
• Strong pedagogy and patience when explaining concepts or delivering training, with empathy and a clear, customer-first attitude
• Collaborative team player, comfortable working cross-functionally with Engineering, Product and Customer Success
• Knowledge or experience of Intercom (or similar tools: CRM, support ticketing, or documentation platforms) would be a strong plus
• Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact
• The opportunity to work remotely 3 days/week and 2 days/week from our London Wework office
• A technical challenge on a project that can make a difference
• Private Healthcare with Bupa
• Life Assurance with Legal & General

Ready to Join Our Mission?

Help us build the future of supply chain traceability and make a meaningful impact on global sustainability.